Call Center Manager (Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities ...
Quick apply
Call Center Manager (Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities ...
CALL CENTER MANAGER
Huntsville, AL · On-site
Call Center Manager (Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities ...
CALL CENTER MANAGER
Huntsville, AL · On-site
Call Center Manager (Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities ...
Remote Call Center Representative
Redstone Arsenal, AL · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Quick apply
Remote Call Center Representative
Redstone Arsenal, AL · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Remote Call Center Representative
Huntsville, AL · On-site
$15.75 - $20.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Remote Call Center Representative
Huntsville, AL · On-site
$15.75 - $20.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Remote Call Center Representative
Huntsville, AL · On-site
$15.75 - $20.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Remote Call Center Representative
Huntsville, AL · On-site
$15.75 - $20.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
CALL CENTER REP
Huntsville, AL · On-site
$14.50 - $18.50/hr
Act as a liason between company and customers answering incoming telephone calls Meet quotas assigned by manager Follow up with internet leads and previous sales and service customers for service ...
CALL CENTER REP
Huntsville, AL · On-site
$14.50 - $18.50/hr
Act as a liason between company and customers answering incoming telephone calls Meet quotas assigned by manager Follow up with internet leads and previous sales and service customers for service ...
Operations Manager - Regional Distribution Center - Huntsville, AL
Huntsville, AL · On-site
$73K - $132K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
Operations Manager - Regional Distribution Center - Huntsville, AL
Huntsville, AL · On-site
$73K - $132K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
Operations Manager - Regional Distribution Center - Huntsville, AL
Madison, AL · On-site
$73K - $132K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
Operations Manager - Regional Distribution Center - Huntsville, AL
Madison, AL · On-site
$73K - $132K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
Operations Supervisor
Huntsville, AL · On-site
Manage the day-to-day activities of Agents/Representatives. * Effectively direct and utilize the ... One year supervisory or call center experience * Must have an active healthcare license * Must be ...
Operations Supervisor
Huntsville, AL · On-site
Manage the day-to-day activities of Agents/Representatives. * Effectively direct and utilize the ... One year supervisory or call center experience * Must have an active healthcare license * Must be ...
Center Director
Huntsville, AL · On-site
$52K - $84K/yr
Position Overview The Center Director oversees all daily operations, programming, services, and ... management, or related community operations. Knowledge, Skill, and Ability Strong verbal ...
Center Director
Huntsville, AL · On-site
$52K - $84K/yr
Position Overview The Center Director oversees all daily operations, programming, services, and ... management, or related community operations. Knowledge, Skill, and Ability Strong verbal ...
Current Interns Only- Operations Manager -Summer 2026 DC Intern Posting
Madison, AL · On-site
$71K - $128K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
Current Interns Only- Operations Manager -Summer 2026 DC Intern Posting
Madison, AL · On-site
$71K - $128K/yr
There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the ...
Master's degree in business, supply chain, engineering, public policy, or operations management ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...
Master's degree in business, supply chain, engineering, public policy, or operations management ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
... call center operations. Responsible for coaching and training of employees including disciplinary action. Must be Servesafe certified and attend on going education classes at Corporate University.
Remote-Real Estate Investment Representative/Acquisitions Agent
Huntsville, AL · On-site
$14.75 - $19.50/hr
A full-time call center in Nashville that pre-qualifies leads and sets your appointments. * A ... An intuitive CRM Platform * A Support team that assists with marketing and contract to close ...
Remote-Real Estate Investment Representative/Acquisitions Agent
Huntsville, AL · On-site
$14.75 - $19.50/hr
A full-time call center in Nashville that pre-qualifies leads and sets your appointments. * A ... An intuitive CRM Platform * A Support team that assists with marketing and contract to close ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Test Center Administrator (FT)
$13 - $15.75/hr
Test Center Manager DEPARTMENT: Test Center LOCATION: Huntsville, AL 35806 TEST CENTER ADDRESS: 210 ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...
Manage and optimize regional logistics operations for data center site services, including inbound and outbound freight, hardware asset movements, and inventory control across multiple facilities
Manage and optimize regional logistics operations for data center site services, including inbound and outbound freight, hardware asset movements, and inventory control across multiple facilities
Call Center Operations Manager information
See Madison, AL salary details
$28.2K - $36.7K
4% of jobs
$36.7K - $45.2K
13% of jobs
$47.3K is the 25th percentile. Wages below this are outliers.
$45.2K - $53.6K
32% of jobs
The median wage is $54.1K / yr.
$53.6K - $62.1K
18% of jobs
$62.1K - $70.6K
6% of jobs
$73.8K is the 75th percentile. Wages above this are outliers.
$70.6K - $79K
4% of jobs
$79K - $87.5K
4% of jobs
$87.5K - $96K
3% of jobs
$96K - $104.5K
6% of jobs
$104.5K - $112.9K
7% of jobs
$112.9K - $121.4K
1% of jobs
$28.2K
$66K
$121.4K
How much do call center operations manager jobs pay per year?
As of Jul 28, 2026, the average yearly pay for call center operations manager in Madison, AL is $66,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,500.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a Call Center Operations Manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
How much do call center managers make in the US?
Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What is the highest position in a call center?
The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.
What does an operations manager do in a call center?
A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Madison, AL look for? The top searched job categories for Call Center Operations Manager jobs in Madison, AL are:
What cities near Madison, AL are hiring for Call Center Operations Manager jobs? Cities near Madison, AL with the most Call Center Operations Manager job openings:
Full-time
Posted 17 days ago
Job description
Call Center Manager (Workforce Management & Performance Execution)
This role focuses on staff oversight, productivity, process improvement, and operational control.
Primary Responsibilities
Attendance management
Schedule adherence
Overtime control
Lunch/break compliance (not exceeding one hour)
Staffing coverage
Queue management
Call abandon rates
Average speed to answer
Productivity monitoring
Workforce planning
Daily reporting
Escalating staffing shortages
Coaching/corrective action
Typical Metrics
Call abandon rates
Average speed of answer
Hold times
Overtime hours
Attendance/tardiness/absence coverage
Schedule adherence
Productivity per FTE
Ideal Skill Set includes:
Strong operational discipline
Data-oriented mindset
Comfort with metrics/accountability
Workforce management experience
Decisive management style
Process improvement skills