ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Birmingham, AL

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

Alabama Pain Physicians

Call Center Operator

Vestavia, AL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Call Center Operator is responsible for handling inbound and outbound calls ... Company Description Alabama Pain Physicians is a comprehensive pain management practice committed ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements MINIMUM REQUIRED SKILLS/EXPERIENCE: The Candidate must have 1 -2 years of ...

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Birmingham, AL

Call Center Operations Manager information

See Birmingham, AL salary details

$29.5K

$69.1K

$127K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Birmingham, AL is $69,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Birmingham, AL?

For Call Center Operations Manager jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Birmingham, AL look for?

The top searched job categories for Call Center Operations Manager jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Call Center Operations Manager jobs?

Cities near Birmingham, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,084 per year, or $33.2 per hour.

Call Center Representative

Nexxaworks

Birmingham, AL • On-site

$15 - $18.75/hr

Other

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

Apply