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Call Center Operations Manager Jobs in Birmingham, AL

ARD Logistics

Operations Manager

Vance, AL · On-site

Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory ... Working conditions are normal for a logistics/distribution center/warehouse environment including ...

Airgas

Area Operations Manager

Birmingham, AL · On-site

$100 - $125/hr

Jacob (Jacob.braithwaite@airliquide.com) Phone: 980-445-9764 Call or Text**The Area Operations Manager (AOM) is a dynamic, collaborative leadership role dedicated to inspiring and guiding our Plant ...

Amazon

Sr. Operations Manager

Bessemer, AL · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Airliquidehr

Area Operations Manager

Birmingham, AL

Jacob (Jacob.braithwaite@airliquide.com) Phone: 980-445-9764 Call or Text The Area Operations Manager (AOM) is a dynamic, collaborative leadership role dedicated to inspiring and guiding our Plant ...

Airgas

Area Operations Manager

Birmingham, AL · On-site

Jacob (Jacob.braithwaite@airliquide.com) Phone: 980-445-9764 Call or Text The Area Operations Manager (AOM) is a dynamic, collaborative leadership role dedicated to inspiring and guiding our Plant ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

The Executive Director and Call Center Manager establish organizational policies, performance ... The operations are governed by underwriting guidelines, corporate and standard procedures, CMS ...

Carvana

Operations Manager - Bessemer

Birmingham, AL · On-site

This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the ...

Carvana

Operations Manager - Bessemer

Bessemer, AL

This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the ...

Carvana

Operations Manager - Bessemer

Bessemer, AL · On-site

This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the ...

Carvana

Operations Manager - Bessemer

Birmingham, AL · On-site

This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

... operations is important. Knowledge of call center automation tools aimed at streamlining workflow ... The Call Center Manager reviews the recommendations made by the incumbent in these situations.

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

... operations is important. Knowledge of call center automation tools aimed at streamlining workflow ... The Call Center Manager reviews the recommendations made by the incumbent in these situations.

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Birmingham, AL

Call Center Operations Manager information

See Birmingham, AL salary details

$29.5K

$69.1K

$127K

How much do call center operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center operations manager in Birmingham, AL is $69,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Birmingham, AL?

For Call Center Operations Manager jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Birmingham, AL look for?

The top searched job categories for Call Center Operations Manager jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Call Center Operations Manager jobs?

Cities near Birmingham, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,059 per year, or $33.2 per hour.

Practice Operations Manager

Therapeutic Outreach, Inc

Birmingham, AL • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
OVERVIEW:
Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.
Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve.
You'll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters most-taking exceptional care of our patients.
JOB SUMMARY:
As a Practice Operations Manager (POM), you're not just managing a dental office; you're leading a business. You'll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.
This role is equal parts sales strategist, performance coach, and operational leader. You'll be responsible for meeting monthly collection targets.
Your Impact:
The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sales Leadership & Revenue Growth
• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
• Monitor monthly AP and proactively identify production gaps and opportunities
• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes
Operations Management
• Oversee day-to-day office operations to ensure efficiency and patient satisfaction
• Implement and maintain policies, procedures, and compliance standards
• Track and report weekly KPIs via the practice scorecard
• Support inventory and ordering when needed
Team Leadership
• Recruit, train, and coach high-performing staff
• Schedule and coordinate coverage to support production goals
• Conduct performance reviews and ongoing development
• Foster a culture of accountability, energy, and results
Patient Experience
• Ensure exceptional service from consultation through post-treatment
• Step in to complete consultations when needed
• Manage patient records and appointment flow
• Address patient concerns with professionalism and urgency
Financial Management
• Oversee collections and ensure monthly revenue targets are met
• P&L Responsibility
• Manage accounts receivable/payable and daily/monthly closings in Open Dental
• Monitor expenses and identify cost-effective solutions
SUPERVISORY RESPONSIBILITIES
This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• 3-5 years of leadership or sales-focused role
• Proven ability to drive revenue and coach performance
• Proficiency in Google Suite
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced, goal-driven environment
• Dental knowledge is preferred
WHAT WE OFFER:
• Competitive base salary
• Full healthcare benefits: medical, dental, vision
• Company-paid life insurance
• 401(K)
• Paid holidays, vacation, and sick time
• Leadership development and career growth opportunities
• A culture that values innovation, ownership, and patient-centric care
Join Us!
If you're a sales-minded leader who thrives on driving results, coaching teams, and owning the business, this is your moment. Apply today and help us build the future of full arch dentistry.
Salary Description $65-75k/year
Schedule: This is an in office Monday-Friday, 8:00am-5:00pm position

Apply