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Call Center Operations Manager Jobs in Talladega, AL

TensorWave

Data Center Manager

Anniston, AL · On-site

$147K/yr

Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations. * Asset Management: Ensure 100% accuracy in the DCIM (Data Center ...

TensorWave

Data Center Manager

Anniston, AL · On-site

$147K/yr

Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations. * Asset Management: Ensure 100% accuracy in the DCIM (Data Center ...

TensorWave Inc.

Data Center Manager

Anniston, AL · On-site

$100 - $125/hr

People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a ... Who You AreRequired Qualifications * 5+ years in data center operations, with at least 2 years in a ...

TensorWave

Data Center Technician

Anniston, AL · On-site

Coordinate with local and remote teams to ensure smooth operations and timely completion of ... Ensure compliance with safety, quality, and data center management best practices during all on ...

TensorWave

Data Center Technician

Anniston, AL · On-site

Coordinate with local and remote teams to ensure smooth operations and timely completion of ... Ensure compliance with safety, quality, and data center management best practices during all on ...

TensorWave

Data Center Technician

Anniston, AL · On-site

Coordinate with local and remote teams to ensure smooth operations and timely completion of ... Ensure compliance with safety, quality, and data center management best practices during all on ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Talladega, AL

Call Center Operations Manager information

See Talladega, AL salary details

$29.1K

$68.1K

$125.2K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Talladega, AL is $68,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,100.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Talladega, AL are hiring for Call Center Operations Manager jobs?

Cities near Talladega, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Data Center Manager

TensorWave

Anniston, AL • On-site

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We're looking for a Data Center Manager to join our team during an exciting phase of growth. In this role, you'll be responsible for the 24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.
What You'll Do
  • People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability.
  • Performance Tracking: Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking).
  • Workflow Optimization: Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime.
  • Infrastructure Oversight: Manage the installation, cabling, and decommissioning of server, storage, and networking hardware.
  • Uptime Management: Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA).
  • Capacity Planning: Monitor power, cooling, and space utilization. Partner with the Director to forecast future growth and avoid "stranded capacity."
  • Vendor Management: Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations.
  • Asset Management: Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database.
  • Security & Safety: Enforce strict physical security protocols and OSHA safety standards.
  • Audit Readiness: Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs.

Who You Are
Required Qualifications
  • 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
  • Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management
  • Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar)
  • Proven ability to hire, train, and lead technical operations teams
  • Excellent written and verbal communication skills, particularly in high-pressure incident scenarios
  • Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent)

Preferred Qualifications
  • Certified Data Center Professional (CDCP) or Specialist (CDCS).
  • ITIL Foundation certification.
  • Project Management Professional (PMP) or similar.
  • OSHA10 or higher certification

What We Offer
  • Stock Options
  • 100% paid Medical, Dental, and Vision insurance for Employees
  • Company Health Savings Account Contributions
  • 100% paid Short Term and Long Term Disability Insurance for Employees
  • Life and Voluntary Supplemental Insurance Options
  • Other Insurance Options, such as Pet & Legal Insurance
  • Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
  • Flexible Spending Account
  • 401(k)
  • Employee Assistance Program
  • Flexible PTO
  • Paid Holidays
  • Parental Leave
  • Other In-Office Perks

Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.

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