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Call Center Operations Manager Jobs in Talladega, AL

Driveline

Flex Merchandiser

Childersburg, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Oxford, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Odenville, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Ragland, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Talladega, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Sycamore, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Ohatchee, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Anniston, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Vincent, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Lincoln, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Ashville, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Harpersville, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Lineville, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Leeds, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Moody, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Talladega, AL

Call Center Operations Manager information

See Talladega, AL salary details

$29.1K

$68.1K

$125.2K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Talladega, AL is $68,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,100.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Talladega, AL are hiring for Call Center Operations Manager jobs?

Cities near Talladega, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Chief Information Officer (CIO) Job Description

Talladega College

Talladega, AL • On-site

$150 - $200/hr

Other

Re-posted 12 days ago

Job description

Chief Information Officer (CIO) Job Description

Type:

Type: Full Time

Contact Name:

Contact Name: Talladega College Office of Human Resources

The Chief Information Officer (CIO) provides transformative, visionary leadership for all aspects of the College's technology ecosystem. Reporting directly to the VP for Finance and Administration, the CIO is a strategic partner responsible for elevating the College’s digital campus to the next level. This position oversees core infrastructure, hardware, and software platforms, driving institutional efficiency through unified Enterprise Resource Planning (ERP) integrations. The CIO owns the architectural integrity of the data center while ensuring seamless cross-platform technology interfaces.

Work Location

This role offers onsite and/or hybrid arrangements based on candidate qualifications and autonomy.

Core Responsibilities Strategic Vision & Digital Transformation
  • Technology Roadmap: Design and execute a multi-year technology master plan that directly aligns with institutional strategic goals.
  • Emerging Tech Cultivation: Actively research, scout, and pilot modern technology solutions (including AI integrations and automated workflows) to optimize campus operations.
  • ERP Integration: Lead the strategic selection, seamless integration, and maximization of campus-wide ERP software suites to break down institutional data silos.
  • Cross-Platform Interface: Ensure reliable data exchanges and technical interoperability across distinct systems (Admissions, Financial Aid, Registrar, Advancement, LMS).
  • Data Center Ownership: Supervise the architecture, security, and uptime of the on-premises or cloud-hosted institutional data center.
  • Hardware & Software Lifecycle: Establish standards and recommendations for campus procurement, technology refreshes, and enterprise hardware configurations.
  • Cybersecurity & Compliance: Develop and enforce comprehensive data security protocols, disaster recovery procedures, and federal privacy regulations (e.g., FERPA, GLBA).
Departmental Management & Execution
  • Team Mobilization: Manage, evaluate, and professionally develop IT department staff, steering them toward high-quality, user-centric service delivery.
  • Fiscal Accountability: Formulate and manage the annual IT operational and capital expenditure (CapEx) budgets.
  • Vendor & Contract Strategy: Direct contract negotiations and SLA standards with technology vendors, cloud providers, and third-party developers.
Required Qualifications
  • Education: Master’s degree in Computer Science, Information Systems, Business Administration (MBA), or a closely related executive technical discipline preferred; Bachelor’s degree required.
  • Experience: 8+ years of progressive IT leadership experience, with a clear track record of managing enterprise systems within higher education or complex corporate environments.
  • ERP Mastery: Proven experience steering large-scale ERP migrations or comprehensive system-wide software updates.
  • Technical Breadth: Foundational knowledge of network architecture, data center operations, cloud structures, and data warehousing.
Preferred Leadership Characteristics
  • Change Management: Demonstrated ability to rally non-technical staff and faculty behind large-scale digital modifications.
  • Communicator Mindset: Gifted at translating complex technical infrastructure vulnerabilities or cloud solutions into business outcomes for executive boards.
  • Commensurate with experience.

TALLADEGA COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

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