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Call Center Operations Manager Jobs in Dothan, AL

Liveops

Remote Customer Service Representative

Dothan, AL · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Sunbelt Rentals

Branch Manager - Power & HVAC

Dothan, AL · On-site

$66K - $104K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is ...

Walgreens

Store Manager Unassigned

Dothan, AL · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Walgreens

Store Manager Unassigned

Dothan, AL · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Work With Your Handz

Journeyman Plumber

Dothan, AL

$24 - $32/hr

We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience. If you're an experienced call center or customer service leader ready to own ...

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Call Center Operations Manager information

See Dothan, AL salary details

$28.6K

$67K

$123.2K

How much do call center operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for call center operations manager in Dothan, AL is $66,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $82,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Dothan, AL look for? The top searched job categories for Call Center Operations Manager jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Call Center Operations Manager jobs? Cities near Dothan, AL with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Dothan, AL as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $66,988 per year, or $32.2 per hour.
Call Center Coordinator

Call Center Coordinator

Covan World Wide Moving

Midland City, AL

Full-time

Posted 25 days ago

Job description

The QIO Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.

Essential Functions and Duties:

  • Set appointments with customers for Coleman branch offices
  • Assist with managing multiple calendars
  • Notify Moving Consultants of their appointments via email or phone
  • Document of all tasks and records that are updated
  • Assist branches with management of sales leads
  • Utilize multiple computer programs to coordinate the many components of an international move

Knowledge, Skills, and Abilities:

  • Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
  • Organizational skills
  • Good telephone etiquette
  • Good interpersonal skills
  • Excellent customer service skills

Required Education and Experience:

  • Required: High School diploma or GED
  • Preferred: Prior call center experience

Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!

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