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Virtual Call Center Jobs in Dothan, AL (NOW HIRING)

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Virtual Call Center information

See Dothan, AL salary details

$4

$12

$19

How much do virtual call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual call center in Dothan, AL is $12.78, according to ZipRecruiter salary data. Most workers in this role earn between $8.75 and $14.86 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Dothan, AL?

The most popular types of Call Center jobs in Dothan, AL are:

What are popular job titles related to Virtual Call Center jobs in Dothan, AL?

For Virtual Call Center jobs in Dothan, AL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Dothan, AL look for?

The top searched job categories for Virtual Call Center jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Virtual Call Center jobs?

Cities near Dothan, AL with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Dothan, AL as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $26,590 per year, or $12.8 per hour.

Optometrist

US Department of Veterans Affairs

Marianna, FL • On-site

Other

Posted 25 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

50th of 294 rated public sector bodies

Job description

Job Title

The Optometrist is professionally and clinically responsible to the Associate Chief of Surgery and Chief of Eye Care Service in both clinical and administrative areas.

The incumbent is an independent practitioner responsible for providing quality patient care service to Veterans and enhance the productivity, efficiency, and effectiveness of the patient care activities in the Eye Clinic. The incumbent's work is reviewed for technical adequacy and conformance to policies, procedures, and practices. The incumbent consults with other team members and supervising physician regarding complex or unusual situations.

Duties and responsibilities include, but are not limited to the following:

  • Demonstrating advanced competencies and skills in providing diagnostic, preventative and therapeutic health.
  • Diagnosing the full range of complex eye conditions and planning and executing the necessary treatment programs.
  • Contributing to the teaching, supervising and administration of optometric externship programs.
  • Providing comprehensive assessment, diagnostic work-up and clinic intervention, including patient assessment, health history, physical examination, and patient education.
  • Ordering and evaluating diagnostic tests as appropriate, recommending treatment and/or referral, and validating the effectiveness of previously implemented medical treatment.
  • Recording and documenting health appraisal information, clinical assessments, treatment decisions, plan of care, ongoing management, and therapeutic outcomes.
  • Ordering medications, diagnostic tests and referral consultations when needed.
  • Conducting routine eye exams, prescribing glasses and also managing various ocular conditions prevalent in a hospital-based eye clinic including diabetes, macular degeneration and glaucoma.
  • Interpreting diseases and conditions of the eye and adnexa and ocular manifestations of systemic disease.
  • Ordering, verifying, dispensing and adjusting optical aids for visually impaired patients.
  • Evaluating and fitting contact lens.
  • Responsible for emergency patient care and being on call as needed.
  • Other related duties as assigned.

VA offers a comprehensive total rewards package.

Work Schedule: Various work schedules available. Some positions may require rotating call coverage, weekdays, nights, weekends and/or holidays. The supervisor will determine the actual work schedule (FT, PT, Intermittent and the specific work shift) upon selection based on the needs of the organization.

Telework: Not Available

Virtual: This is not a virtual position.

Education Debt Reduction Program (Student Loan Repayment): Authorized. Former EDRP participants are not eligible to apply for EDRP. Contact the VISN 8 Compensation Center of Excellence at VISN8CCOE@va.gov for questions/assistance. Learn more.

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