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Virtual Call Center Jobs in Dothan, AL (NOW HIRING)

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Virtual Call Center information

See Dothan, AL salary details

$4

$12

$19

How much do virtual call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for virtual call center in Dothan, AL is $12.78, according to ZipRecruiter salary data. Most workers in this role earn between $8.75 and $14.86 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Dothan, AL? The most popular types of Call Center jobs in Dothan, AL are:
What are popular job titles related to Virtual Call Center jobs in Dothan, AL? For Virtual Call Center jobs in Dothan, AL, the most frequently searched job titles are:
What cities near Dothan, AL are hiring for Virtual Call Center jobs? Cities near Dothan, AL with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Dothan, AL as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $26,590 per year, or $12.8 per hour.

Remote Customer Care Advocate for Tricare - Virtual in Alabama Only

MSCCN

Enterprise, AL • On-site, Remote

$30K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply.
This post is only for candidates living and working from the state of Alabama.
Your resume must clearly reflect at least 2 years of customer service experience to be considered.
Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.
VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins 8/17/2026.
Job Duties Include:
  • Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
  • Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job.
  • Operating a PC to extract information, document inquiries, and track activities in the database.
  • Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
  • Coordinating with team members to ensure timely handling of TRICARE member requests.
  • Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
  • Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
  • Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

The Pay
While in training you are paid a a flat rate. After completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere.
Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role.
Full-time, long-term employment (not seasonal or contract).
8 weeks of training.
Competitive benefits package, including:
11 paid holidays
Paid time off (PTO)
Medical, dental, and vision coverage
Long- and short-term disability
Term life insurance
401K retirement plan
#LI-Remote
Certificates/Security Clearances/Other
Requirements for Success
  • Ability to work from a quiet, distraction-free home environment with strong attendance records.
  • Ability to connect to the client environment within 5 minutes.
  • Typing speed of 35 WPM.
  • Ability to lift 35 lbs. of computer equipment.
  • Proficiency in Windows and common computer applications.

Additional Qualifications/Responsibilities
  • Excellent communication skills - ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.
  • An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
  • 2 years customer service experience is required - Call center experience is ideal.
  • Predictable and reliable attendance.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Be a team player.
  • Ability to pass a drug screen and background check.
  • Ability to attend and successfully complete the 8 weeks paid required training.
  • Have a minimum of a High school diploma or equivalent.
  • Be a US citizen.
  • Handy with MS Windows and other computer applications.

Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training).
Minimum Computer Requirements (Training Phase)
Processor: Intel i3 or AMD Ryzen 3 (or higher)
RAM: Minimum 4 GB
Disk Space: At least 120 GB available
Browser: Microsoft Edge or Google Chrome
Internet Speed: Minimum 100 Mbps download / 20 Mbps upload
Connection: PC must connect via Ethernet cable
Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN
Not Supported: Chromebooks

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