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Entry Level Call Center Jobs in Dothan, AL (NOW HIRING)

All JobsCall Center JobsEntry Level Call Center JobsEntry Level Call Center Jobs in Dothan, AL

Entry Level Call Center information

See Dothan, AL salary details

$9

$16

$22

How much do entry level call center jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level call center in Dothan, AL is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are entry level call center jobs?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What Are Entry-Level Call Center Jobs?

As an entry-level call center employee, your exact duties vary depending on the type of call center in which you work. However, all entry-level call center jobs involve talking on the phone. Your responsibilities may include receiving inbound calls for customer service or support or making outbound calls for telemarketing, surveys, or providing information. Placing outbound calls usually involves making sales or collecting data, while as an inbound call center representative, you may answer questions or help the customer troubleshoot an issue. In other roles, you may work in the dispatch department where you route calls based on the needs of the caller.

More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Dothan, AL? The most popular types of Call Center jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Entry Level Call Center jobs? Cities near Dothan, AL with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Dothan, AL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,869 per year, or $16.3 per hour.
OPS CORRECTIONAL OFFICER STATEWIDE 1 1

OPS CORRECTIONAL OFFICER STATEWIDE 1 1

MyFlorida

Malone, FL

$22/hr

Other

Posted 18 days ago

State Of Florida rating

6.6

Company rating: 6.6 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

45th of 50 rated states

Job description

Requisition No: 878812 

Agency: Department of Corrections

Working Title: OPS CORRECTIONAL OFFICER STATEWIDE 1 1

 Pay Plan: Temp

Position Number: 70911111 

Salary:  $22 

Posting Closing Date: 12/31/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

OPS CORRECTIONAL OFFICER

**OPEN COMPETITIVE**

This is a statewide advertisement for part-time OPS Correctional Officers to fill multiple vacancies. OPS Correctional Officers will be limited to no more than 25.5 hours per week.

ABOUT FDC:

The Florida Department of Corrections is the 3rd largest state prison system in the country. With over 150 facilities statewide and more than 22,000 staff members, it's the state's largest agency. Becoming a correctional officer with FDC means you are joining a family of hardworking men and women who are dedicated to ensuring public safety throughout Florida.


Once you join the FDC, many career advancement opportunities are available, from an entry-level Correctional Officer to Sergeant, Lieutenant, Captain, Major, and Colonel. From there, management positions include Assistant Wardens and Wardens. Correctional Officers can also join special teams such as Rapid Response, Crisis Response, Interdiction Units, K-9 Units, and many other special team opportunities.

COMPENSATION: $22.00 Hourly

MINIMUM QUALIFICATIONS:

  • Must be certified as a Correctional Officer in Florida.
  • Must have an active certification in good standing.
  • Be at least 18 years of age (no age limit).
  • Be a United States Citizen.
  • Possess a high school diploma or equivalent.
  • Possess a valid driver's license.
  • Must not have any felony convictions, misdemeanors involving perjury or false statement, or dishonorable discharge from U.S. military service. Any person who, after July 1, 1981, pleads guilty or nolo contendere to or is found guilty of a felony or of a misdemeanor involving perjury or a false statement shall not be eligible for employment or appointment as an officer, notwithstanding suspension of sentence or withholding of adjudication.
  • Pass a medical examination and drug test.
  • Have a good moral character as determined by a background investigation.
  • Recently Retired? Effective July 1, 2024, there is no longer a reemployment limitation; on the 7th calendar month from the member's distribution date, there are no restrictions for working as an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

Note: Part-time OPS (25.5 hours or less) employees are not eligible for personal leave or health benefits.

By applying to this advertisement, you are expressly agreeing to receive text messages from the Florida Department of Corrections about your application. To be considered for the position, you must complete both steps below.

NEXT STEPS TO BECOMING A CORRECTIONAL OFFICER:

  • Step 1 - Complete the State of Florida application.   (Click "Apply Now" on this page.)
  • Step 2 - Submit a Security Background Questionnaire, which authorizes the agency to complete a background check (If you have not already completed Step 2, you will be texted and emailed a link within one business day after completing Step 1.)

ADDITIONAL INFORMATION:

Visit: https://www.fldocjobs.com/correctional-officer/ for additional information about the position as well as hiring bonuses available at select locations.

You may also contact the Florida Department of Corrections Recruitment Center at 866-562-3362 for assistance with your application process. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287.  Only electronic applications will be accepted.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable-suspicion drug testing in accordance with Section 112.0455, F.S., the Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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