Call Center Operations Manager Jobs in Dothan, AL

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a "buyer first" mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

The Account Manager is responsible for the effective sales efforts in their assigned area. This position will be expected to develop new customer accounts, advise customers on service center capabilities, and introduce new services to customers. This person will be responsible for cross selling all of IPS’ product lines but will primarily be focused on distribution and local motor and power management sales.

• Develop a list of prospective customers with their business development team, determine appropriate sales strategy, call on customers, and follow up with additional visits and correspondence as appropriate.
• Analyze and understand customer requirements.
• Coordinate the efforts of technical specialists for development of proposals for complicated customer modifications.
• Present proposals to customers.
• Establish long-term customer relationships utilizing sales techniques, policies and philosophies of the company, and service center capabilities.
• Consult with appropriate management on problems involving pricing, specifications, warranties, and service adaptations.
• Have thorough knowledge of competition in the marketplace and competitive bid situations.

• Must have at least 3 years of experience operating a vehicle with a valid, unrestricted driver’s license.
• Must maintain the ability to travel +40 percent of the time.
• Understanding of advanced rotating electrical AC/DC machines.
• 4-year degree in Engineering or other technical applications preferred.
• Sharp analytical thinking and reasoning abilities.
• Proficiency in Microsoft Office.
• Ability to analyze and interpret data and take appropriate action.
• Must be extremely detail-oriented with sound problem-solving skills.
• Ability to prioritize and maintain high degree of organization.
• Excellent time management.
• Expected to create and/or generate sales potential and leads.
• Possess excellent written and verbal skills.
• 3+ years of selling experience with similar product applications in an industrial environment.

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

At Integrated Power Services (IPS), we’re committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You’ll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.