Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... Experience: 1+ year of customer service, call center, or guest-facing experience, required.
Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... Experience: 1+ year of customer service, call center, or guest-facing experience, required.
Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... service, call center, or guest-facing experience, required. Physical and Work Environment ...
Quick apply
Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... service, call center, or guest-facing experience, required. Physical and Work Environment ...
Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... service, call center, or guest-facing experience, required. Physical and Work Environment ...
Dothan, AL · On-site
$13.50 - $16.25/hr
Associates take incoming calls, manage customer care issues, process service and warranty claims ... service, call center, or guest-facing experience, required. Physical and Work Environment ...
$24 - $32/hr
We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience. If you're an experienced call center or customer service leader ready to own ...
Quick apply
$24 - $32/hr
We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience. If you're an experienced call center or customer service leader ready to own ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
... call center capacity. Education can substitute on a year for year basis At least one year of ... Experience managing mobile devices in a mobile device management environment. Experience using ...
Newton, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Newton, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Ozark, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Ozark, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Columbia, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Columbia, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Ashford, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Ashford, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Enterprise, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Enterprise, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Headland, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Headland, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Geneva, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Geneva, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Marianna, FL · On-site
$14.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Marianna, FL · On-site
$14.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Cottondale, FL · On-site
$14.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Cottondale, FL · On-site
$14.75/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Brundidge, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Brundidge, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
New Brockton, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
New Brockton, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Daleville, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Daleville, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Slocomb, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Slocomb, AL · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
$28.6K - $37.2K
4% of jobs
$37.2K - $45.8K
13% of jobs
$48K is the 25th percentile. Wages below this are outliers.
$45.8K - $54.4K
32% of jobs
The median wage is $54.9K / yr.
$54.4K - $63K
18% of jobs
$63K - $71.6K
6% of jobs
$74.8K is the 75th percentile. Wages above this are outliers.
$71.6K - $80.2K
4% of jobs
$80.2K - $88.8K
4% of jobs
$88.8K - $97.4K
3% of jobs
$97.4K - $106K
6% of jobs
$106K - $114.6K
7% of jobs
$114.6K - $123.2K
1% of jobs
$28.6K
$67K
$123.2K
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
$13.50 - $16.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 12 days ago
Associate, Guest Solutions
Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!
Position Summary:
The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.
Job Duties:
Handle all incoming guest calls and resolve issues at first contact whenever possible
Process service and warranty claims from intake through resolution
Coordinate delivery support including scheduling, tracking, and issue resolution
Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates
Execute save strategies when guests express intent to cancel or return, using authorized tools and offers
Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor
Follow up with guests proactively to ensure resolution and satisfaction
Maintain accurate records in CRM and ticketing systems for every interaction
Complete and maintain cross-training certifications across all Guest Solutions functions
Participate in team huddles, coaching sessions, and quality reviews
Support the store support Teams channel during assigned shifts
Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.
Required Qualifications:
Education: High School diploma or equivalent, required.
Experience: 1+ year of customer service, call center, or guest-facing experience, required.
Physical and Work Environment Requirements:
Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)
Work Environment: Office Setting
Schedule: Weekdays, Evenings, and Weekends.
Why 1915 South?
Compensation: Competitive commission-based pay with performance bonuses
Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
Paid Time Off: Paid vacation and sick leave
Retirement: 401(k) retirement plan with company matching contributions
Tuition Assistance: College tuition support through Thomas University
Employee Discounts: Generous employee discounts on furniture
Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you're not just taking a job, you're building a future!
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