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Call Center Manager Jobs in Madison, AL (NOW HIRING)

LG Electronics

Technical Call Center Manager

Huntsville, AL

$114K - $114K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

New

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$107K - $120K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

New

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist ...

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Call Center Manager information

See Madison, AL salary details

$26.4K

$57.2K

$98.1K

How much do call center manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center manager in Madison, AL is $57,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Madison, AL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,193 per year, or $27.5 per hour.

Technical Call Center Manager

LG Electronics

Huntsville, AL

$114K - $114K/yr

Full-time

PTO

Posted 2 days ago

New

LG Electronics rating

7.1

Company rating: 7.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

114th of 159 rated electronics manufacturers

Job description

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to successfully repair LG appliances. This role requires strong technical product knowledge, effective leadership skills, and the ability to communicate clearly with internal teams, external partners, and factory personnel.

The TCC Manager will oversee daily call center operations, manage TCC agents, provide technical support to field technicians, review return authorizations, and respond to escalated technical inquiries. This position plays a key role in ensuring accurate technical information is shared with the appropriate parties to support timely repairs, service quality, and customer satisfaction.

Responsibilities:

  • Review RA (Return Authorization) cases in detail daily, approve or reject and share the daily RA cases with HQ by email.
  • Review TV module PA (Panel Authorization) cases daily and approve or reject.
  • Review CEP (Clearance Enhancement Program) cases daily and send the emails to the related team.
  • Manage TCC agents' timestamp, PTO (Paid Time Off), work shift schedule including Saturday, and evaluate TCC agents' performance.
  • Arrange the training plan and service riding plan for TCC agents.
  • Set up a weekly meeting with all TCC agents and communicate or share announcement, the technical information, new service bulletin, any quality issues, and TCC policy or process changes with all TCC agents.
  • Review, research and respond to all escalated questions from TCC agents, ASM's, VOC team and everyone else in daily.
  • Analyze TCC operation and performance, find out any issue, and improve TCC operation, process, performance and agent's skill.
  • Assist external departments and/or factory personnel to identify, report and resolve product repair/quality, operational or maintenance related issues.
  • Maintain exceptional knowledge for assigned product(s), technology as well as industry standards and practices.
  • Provide weekly and monthly reports as required.
  • Other duties as assigned by team leader or top management

Education / Experience (Requirements):

  • Minimum of associate's degree, or technical training in appliance or technical related field.
  • High level of PC knowledge such as MS Office & possess excellent communication skills both written and oral.
  • Minimum of 10 years' working experience in consumer electronics and/or appliance fields.
  • High level of mechanical and electrical concepts
  • High level of laundry and cooking appliance repair concepts
  • High level of refrigeration operation and theory
  • Technical knowledge of sealed system repair
  • Travel less than 10%

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