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Call Center Manager Jobs in Madison, AL (NOW HIRING)

Pae

Disclosure Representative

Huntsville, AL · On-site

Duties: * Prepares, reviews, and tracks foreign disclosure requests through the Foreign Disclosure Management System under the supervision and authority of Foreign Disclosure Officers per U.S ...

Amentum

Disclosure Representative

Huntsville, AL · On-site

Duties: * Prepares, reviews, and tracks foreign disclosure requests through the Foreign Disclosure Management System under the supervision and authority of Foreign Disclosure Officers per U.S ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Madison, AL

Call Center Manager information

See Madison, AL salary details

$26.4K

$57.2K

$98.1K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Madison, AL is $57,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Madison, AL?

The most popular types of Call Center jobs in Madison, AL are:

What are popular job titles related to Call Center Manager jobs in Madison, AL?

For Call Center Manager jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Madison, AL look for?

The top searched job categories for Call Center Manager jobs in Madison, AL are:

What cities near Madison, AL are hiring for Call Center Manager jobs?

Cities near Madison, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Madison, AL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,193 per year, or $27.5 per hour.

CT Technologist - PRN - Weekends Dayshift

Outpatient Diagnostic Center of Alabama

Huntsville, AL • On-site

Full-time, Per diem

Retirement

Posted 14 days ago

Job description

CT Technologist- PRN - Weekends Dayshift

Outpatient Diagnostic Center of Alabama - Huntsville, AL

Outpatient Diagnostic Centers of Alabama is seeking a CT Technologist to join our patient-focused team!

Position Status: PRN (as needed for staffing gaps, vacation coverage, call-outs, etc.)

Hours: Weekends 7:00am-7:00pm

Location: Outpatient imaging centers in Huntsville, Madison

We offer competitive base pay, shift differential pay for qualifying shifts, 401(k) company matching program, and no on-call or holidays. We review all resumes. Apply for immediate consideration!

Requirements

EDUCATION:

Must be certified by the American Registry of Radiologic Technologist (ARRT) in Radiography and maintain current valid registration from ARRT. Must also hold a CT advanced registration through ARRT. BLS certification required within 60 days of hire.

ODC Alabama offers a full range of diagnostic and screening radiology services. Our primary mission is to offer affordable medical imaging and breast cancer screening without compromising expertise or compassionate experience.

Serving patients in 60+ communities, OIA is an imaging center management & development operation that is committed to delivering an affordable diagnostic imaging option without compromising convenience, care, technology or results. We are always recruiting for talented individuals who are dedicated to excellent patient care and the highest level of customer service.

We are an Equal Opportunity Employer.

INDCPRN

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Employment Type: Full Time