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Call Center Supervisor Jobs in Alabama (NOW HIRING)

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center AgentCompany: Signius l Location: Mobile, AL (In-Office)Pay: $17-$20/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysSignius is hiring Part-Time Call Center ...

Signius.com

Part-Time Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center Agent Company: Signius Location: Mobile, AL (In-Office) Pay: $17-$20/hr Hours: Part-Time Requires 1 weekend day (Sat/Sun) and Holidays Signius is hiring Part-Time Call Center ...

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Signius, we pride ...

Signius

Part-Time Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center Agent Company: Signius l Location: Mobile, AL (In-Office) Pay: $17-$20/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays Signius is hiring Part-Time Call ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Alabama

Call Center Supervisor information

See Alabama salary details

$26.7K

$57.9K

$99.3K

How much do call center supervisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center supervisor in Alabama is $57,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Alabama?

The most popular types of Call Center Supervisor jobs in Alabama are:

What are popular job titles related to Call Center Supervisor jobs in Alabama?

For Call Center Supervisor jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Alabama look for?

The top searched job categories for Call Center Supervisor jobs in Alabama are:

What cities in Alabama are hiring for Call Center Supervisor jobs?

Cities in Alabama with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in AL?

For Call Center Supervisor jobs in AL, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,858 per year, or $27.8 per hour.

Call Center Agent

Cahaba Medical Care

Centreville, AL • On-site

$13.75 - $18.25/hr

Other

Retirement

This job post has expired today. Applications are no longer accepted.

Cahaba Medical Care rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Position: Call Center Agent
Reports to: Call Center Manager
Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling
protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department
able to answer their question.
Responsibilities and Duties / Essential Functions:
• Prompt, regular attendance at the office
• Communicates daily with the Call Center Manager.
• Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.
• Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.
• Manage appointment reminders and make outbound pre-visit calls as needed. • Reschedule and cancel appointments as required.
• Collect minimum data set and ensure it is accurately recorded in EHR • Verify insurance and communicate any patient liabilities
• Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it
• Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required
Requirements:
• Previous call center experience
• Strong computer skills
• Strong writing, typing and documentation
• Previous experience with electronic health record
• Excellent organizational skills
• Ability to listen and document simultaneously
• Ability to utilize call center telephone system
• Ability to multi-task
• Ability to work both independently and as part of a team is required.
Travel Required:
• Occasional Travel
Salary and Benefits:
• Competitive pay
• Benefits covered by Employer
• 401k matched at 4%
• Gym Membership
• Paid holidays
• ETO

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