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Call Center Operations Manager Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Invited

Manager Call Center Operations

Irving, TX

Job Summary The ClubLine Manager is responsible for leading the daily operations, performance, and ... Oversee day‑to‑day contact center operations to ensure efficiency, service quality, and Member ...

ClubCorp

Manager Call Center Operations

Irving, TX · On-site

Job Summary The ClubLine Manager is responsible for leading the daily operations, performance, and ... Oversee day-to-day contact center operations to ensure efficiency, service quality, and Member ...

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Call Center Operations Manager information

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$31.5K

$73.7K

$135.5K

How much do call center operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for call center operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
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Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Operations Manager - Call Center

InteLogix

Rocky Mount, NC • On-site

Full-time

Posted 25 days ago

InteLogix rating

5.0

Company rating: 5.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

196th of 204 rated it services

Job description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina.

The Operations Manager is responsible for ensuring client program performance, production schedules, quality standards, and financial objectives are consistently met or exceeded. This role provides day-to-day leadership of production personnel, drives operational excellence, and partners closely with internal teams and clients to deliver high-quality, compliant, and financially sound program outcomes.

Responsibilities:

  • Manage all standard operating procedures (SOPs) related to the client program, ensuring consistent administration of company policies and procedures.

  • Provide ongoing coaching, training, motivation, accountability, and performance management to team members and leaders.

  • Ensure timely completion of performance evaluations and delivery of corrective actions in accordance with company policy.

  • Conduct interviews and support staffing decisions for the client program.

  • Develop a thorough understanding of client program requirements, performance metrics, and company product measurements, implementing procedures to improve results.

  • Maintain working knowledge of all systems supporting program operations, including ACD, IVR, scheduling, reporting, and monitoring tools.

  • Build and maintain strong working relationships with internal departments, external partners, and clients.

  • Ensure clear, consistent communication and implementation of all client program updates and changes.

  • Partner with the Quality Manager to align operational practices with client expectations and quality standards.

  • Serve as the primary point of contact for daily client communications, providing updates, feedback, and recommendations.

  • Ensure full understanding and compliance with all contractual obligations, including participation in RFP/RAB processes as needed.

  • Support prospective client presentations and business development initiatives.

  • Assist with the preparation and management of monthly and annual program budgets.

  • Oversee financial processes, including payroll, accounts payable, accruals, revenue tracking, expense reporting, and invoice generation and approval.

  • Lead staffing forecasts, scheduling, and volume projections using the call center's workforce management tools.

  • Identify opportunities for continuous improvement, best practices, and revenue growth.

  • Develop and support short- and long-term business planning for the client program.

  • Maintain focus and adaptability in a fast-paced, changing environment while meeting performance goals and deadlines.

  • Perform additional duties as assigned by management.

Qualifications:

  • Minimum of two (2) years of call center experience; prior supervisory experience required

  • High School Diploma or GED required; college degree in Management or a related field preferred

  • Self-motivated, enthusiastic, and ambitious with a strong leadership mindset

  • Proven ability to train, coach, and motivate others

  • Demonstrated knowledge of company policies and the ability to apply them consistently

  • Strong multitasking, time management, and organizational skills

  • Excellent verbal and written communication skills, with the ability to speak clearly and write concisely

  • Effective listening skills with the ability to interpret and manage a constant flow of information

  • Ability to work with and apply basic mathematical concepts

  • Proven capability to handle difficult customer interactions and respond effectively to inquiries

  • Strong problem-solving skills and the ability to address issues as they arise

  • Ability to maintain focus and concentration for extended periods of time

  • Demonstrated ability to perform effectively in a high-stress, fast-changing environment

  • Ability to remain alert and meet deadlines and performance goals

  • Consistent adherence to company policies, procedures, work schedules, and punctuality requirements

  • Willingness to travel to any of the program's three site locations as needed, sometimes with short notice

  • Flexibility to work remotely on occasion while maintaining regular in-office leadership presence

  • Availability for evening or weekend work as needed to support program and team continuity

  • Comfort and effectiveness in managing onsite and remote employees while maintaining visibility, engagement, and accountability

What InteLogix employees say

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