Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team ...
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team ...
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...
Quick apply
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...
Quick apply
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...
The Operations Call Center Manager will serve as first point of contact to the Supervisor Leadership team, Customer Service agents, Subcontractors/Clients and Support Staff. The On-Site Call Center ...
The Operations Call Center Manager will serve as first point of contact to the Supervisor Leadership team, Customer Service agents, Subcontractors/Clients and Support Staff. The On-Site Call Center ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
Call Center Operations Manager
Biloxi, MS · On-site
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
Call Center Operations Manager
Biloxi, MS · On-site
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's marketing and design team. After opening, he/she will manage the day to day ...
Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff. * Ensure adherence to program policies, processes, procedures, and training approval ...
Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff. * Ensure adherence to program policies, processes, procedures, and training approval ...
Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff. * Ensure adherence to program policies, processes, procedures, and training approval ...
Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff. * Ensure adherence to program policies, processes, procedures, and training approval ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
Operations Manager - Call Center
Rocky Mount, NC · On-site +1
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
Operations Manager - Call Center
Rocky Mount, NC · On-site +1
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina. The Operations Manager is responsible for ensuring client program performance, production schedules ...
Call Center Operations Manager information
See salary details
$31.5K - $41K
4% of jobs
$41K - $50.4K
13% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$50.4K - $59.9K
32% of jobs
The median wage is $60.4K / yr.
$59.9K - $69.3K
18% of jobs
$69.3K - $78.8K
6% of jobs
$82.3K is the 75th percentile. Wages above this are outliers.
$78.8K - $88.2K
4% of jobs
$88.2K - $97.7K
4% of jobs
$97.7K - $107.1K
3% of jobs
$107.1K - $116.6K
6% of jobs
$116.6K - $126K
7% of jobs
$126K - $135.5K
1% of jobs
$31.5K
$73.7K
$135.5K
How much do call center operations manager jobs pay per year?
As of Jun 12, 2026, the average yearly pay for call center operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the highest salary in a call center?
The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.
What jobs pay 2000 a day?
Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
More about Call Center Operations Manager jobs
What cities are hiring for Call Center Operations Manager jobs? Cities with the most Call Center Operations Manager job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
Who are the top companies hiring for Call Center Operations Manager jobs? The top employers for Call Center Operations Manager jobs are:
What states have the most Call Center Operations Manager jobs? States with the most job openings for Call Center Operations Manager jobs include:
What job categories do people searching Call Center Operations Manager jobs look for? The top searched job categories for Call Center Operations Manager jobs are:
What are popular job titles related to Call Center Operations Manager jobs? For Call Center Operations Manager jobs, the most frequently searched job titles are:
Full-time
Posted 24 days ago
MUSC Health rating
6.8
Based on 192 frontline employees who took The Breakroom Quiz
485th of 871 rated healthcare providers
Job description
Job Description Summary
The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000593 CHS - Patient Access Center
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000593 CHS - Patient Access Center
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
What MUSC Health employees say
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Benefits
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About MUSC Health
Sourced by ZipRecruiter
MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Charleston, SC, US
Year founded
1824