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Call Center Operations Manager Jobs (NOW HIRING)

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... They will recruit and manage a high-performing team, drive performance metrics, and deliver ...

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All JobsCall Center Operations Manager Jobs

Call Center Operations Manager information

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$31.5K

$73.7K

$135.5K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
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Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.
Call Center Operations Manager AO7177465

Call Center Operations Manager AO7177465

BTI Solutions

Plano, TX

Full-time

Posted 23 days ago

Job description

Call Center Operations Manager AO7177465

Top skills:
-Process Improvement
-Vendor Management
-Business Analysis
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the Care+ team of the MX organization. This role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints.
This role is a vendor and customer-facing role and requires problem-solving and strong communication skills.
Roles & Responsibility
Develop and execute strategies to improve customer experience metrics and optimize operational efficiency
Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements
Collaborate with cross-functional teams to ensure alignment on customer experience goals and operational objectives
Analyze and document current processes, identify bottlenecks, and implement solutions to optimize workflows
Case-manage customer escalations
Act as main point of contact for Call Center BPO and Third-Party Administrator
Lead training and development programs to enhance team capabilities in customer experience and process improvement
Minimum Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
5 years of experience in operations management or a related role.
Proven track record of improving customer experience and operational processes.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and leadership skills.
Preferred Qualifications
Experience in the mobile device protection industry.
Familiarity with process improvement methodologies such as Lean or Six Sigma.
Experience managing cross-functional teams in a fast-paced environment.

Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

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