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Executive Call Center Operations Jobs (NOW HIRING)

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

kgs

Call Center Operations Manager

Nashville, TN

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

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Executive Call Center Operations information

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$26.5K

$93.6K

$184K

How much do executive call center operations jobs pay per year?

As of Aug 27, 2026, the average yearly pay for executive call center operations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is executive call center operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in executive call center operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an executive call center operations manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What cities are hiring for Executive Call Center Operations jobs?

Cities with the most Executive Call Center Operations job openings:

What are the most commonly searched types of Call Center Operations jobs?

The most popular types of Call Center Operations jobs are:

What states have the most Executive Call Center Operations jobs?

States with the most job openings for Executive Call Center Operations jobs include:

Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Call Center Operations

Q1 Technologies

Raritan, NJ • On-site

Other

Re-posted 14 days ago

Job description

Job Title: Call Center Operations
Location: Raritan, NJ (Onsite)
Job Type: Contract
Job Description:
  • Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology and process changes/enhancements
    • Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development
    • Manage compliance review and approval process in Workfront and iMR for documentation, process, and technology changes
    • Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
    • Lead development and deployment of IVR and Fax solutions (and other contact center technologies as needed) through all phases of the product lifecycle
  • Contact Center Vendor Management - Support day-to-day coordination with key vendors to support patient accessibility and affordability programs.
    • Understand business requirements (e.g., product/program launches), communicate these to vendors
    • Oversee vendor plans/timelines to execute operations and/or process changes
    • Drive consistency and continuity of call center operations across the Company Brands/Therapeutic Areas (TA)
  • Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
    • Identify issues to focus root cause analysis and continuous improvement efforts
    • Facilitate vendor call performance processes ensure that call quality is aligned with standards
  • Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance.
Qualifications:
  • 10 years' call center operations experience is required
  • Relevant experience in the healthcare industry is strongly preferred.
  • Experience in the pharmaceutical industry is preferred.
  • Strong project management, analytical and interpersonal skills are required
  • Ability to partner effectively with internal and external stakeholders at various levels to oversee and manage multiple projects is required
  • Understanding of general system integrations and technologies is required.
  • Experience managing projects/vendors and budgets effectively is required
  • Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes.
  • Skills: Product Management, Oracle Siebel Functional -Call Center & Services
  • Experience Required: 8-10

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