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Executive Call Center Operations Jobs (NOW HIRING)

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

MCI

Call Center Operations Manager

Las Cruces, NM · On-site

Call Center Operations Manager MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Call Center Operations Manager

Savannah, GA · On-site

Call Center Operations Manager MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

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Executive Call Center Operations information

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$26.5K

$93.6K

$184K

How much do executive call center operations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for executive call center operations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What are Executive Call Center Operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in Executive Call Center Operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an Executive Call Center Operations Manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.
What cities are hiring for Executive Call Center Operations jobs? Cities with the most Executive Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Executive Call Center Operations jobs? States with the most job openings for Executive Call Center Operations jobs include:
Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 66% Full Time, 26% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Call Center Operations Supervisor

Tidal Basin Holdco, LLC

Utica, NY • On-site

Full-time

Posted 22 days ago

Job description

Position Summary:
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team Leads, and Call Center support staff as the Tidal Basin Customer Relations Call Center expands. This position will ensure all facets of the Call Center are meeting program objectives, customer expectations, and operating efficiently.
The Call Center Operations Supervisor will work closely with the Tidal Basin's Customer Relations Manager and BUL (Business Unit Lead) to establish and implement standardized Call Center best practices that position TBCR to expand as new programs are awarded. This position is required to work in the Utica, NY Call Center location to maintain a positive on-site management presence for all Call Center staff.
Job Requirements and Responsibilities:
  • Responsible for creating, developing, and maintaining a positive customer service-centric culture that fosters motivation, positivity, and respect.
  • Responsible for front line management of the day-to-day operations of the TBCR Call Center.
  • Responsible for creating and maintaining Call Center staffing schedules for each active program.
  • Makes recommendations to the TBCR BUL to staff up or down to meet program objectives.
  • Participates in the hiring process of Call Center staff.
  • Responsible for creating and maintaining a standardized approach to training and education of Call Center staff.
  • Coaches and mentors Call Center staff on customer service best practices and Tidal Basin standards and procedures.
  • Maintains a healthy working relationship with Human Resources department to handle all Call Center staff needs.
  • Facilitates Tidal Basin's quality listening program in compliance with quality assurance program standards.
  • Responsible for creating, maintaining, and managing the updates and delivery of Call Center key performance indicators.
  • Evaluates individual performance reviews and overall team effectiveness with TBCR Manager and BUL.
  • Creates, maintains, and communicates forecast vs. actual reporting that informs senior leaders as to the performance of the Call Center's programs and financial objectives.
  • Develops a deep understanding of all Tidal Basin Call Center programs and contracts.
  • Maintains relationships with IT vendors and internal IT departments to maintain efficient Call Center operations.
  • Supports IT projects related to Call Center technology in the capacity of user acceptance testing.
  • Responsible for understanding all Call Center technology, software applications, phone/computer systems used by Call Center agents and supporting staff.
  • Create Call Center scripts that drive consistency across all agents servicing the same program.
  • Partner with vendors to create required reporting to meet Tidal Basin's program obligations.
  • Ensure that all Call Center agents are kept informed of new working practices, program policies, and technology/information security changes.
  • Assist the manager and BUL, when necessary, to provide content or data for the RFP process.
  • Perform other duties as assigned

Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Ability to work independently with little supervision.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
  • In-depth understanding in Call Center operations including technologies and data management.
  • Demonstrated Project Management experience.
  • Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
  • Strong verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.

Required Education and Experience:
  • 3+ years in experience working in a Call Center Management role.
  • Prior experience translating program policies into clear Call Center scripts.
  • Experience building and analyzing Call Center reports and data.
  • Experience liaising between Call Center operations staff and clients to meet goals and objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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