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Executive Call Center Operations Jobs in Chicago, IL

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Transdev

Call Center Manager

Chicago, IL

$67K - $80K/yr

The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for call center representatives and staffing of the call center.  This role is ...

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

The Call Center Operations Manager is responsible for the day-to-day operation of the call center and has oversight for call center representatives and staffing of the call center. This role is also ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care ...

Zest Health

Call Center Nurse Manager

Chicago, IL

Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year. The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Minimum of 2 years' experience in call center/operations in a wholesale environment. Preferred: * College degree in a relevant field (e.g. Business). * Direct experience in HVACR or similar industry.

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

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All JobsCall Center Operations JobsExecutive Call Center Operations JobsExecutive Call Center Operations Jobs in Chicago, IL

Executive Call Center Operations information

See Chicago, IL salary details

$27.3K

$96.4K

$189.5K

How much do executive call center operations jobs pay per year?

As of Aug 27, 2026, the average yearly pay for executive call center operations in Chicago, IL is $96,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $124,100.00 per year, depending on experience, location, and employer.

What is executive call center operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in executive call center operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an executive call center operations manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Chicago, IL?

The most popular types of Call Center Operations jobs in Chicago, IL are:

Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,372 per year, or $46.3 per hour.

Call Center Director

Vernon Hills, IL • On-site

Intangible Assets
See more jobs at Intangible Assetsexternal

$150K - $170K/yr

Full-time

Re-posted 23 days ago

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time