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Executive Call Center Operations Jobs (NOW HIRING)

Go Rentals

Call Center Director

Newport Beach, CA · On-site

$175 - $225/hr

Executive - Call Center Director -- Luxury Automotive Rental Call Center Director - Luxury ... Bring operational rigor to day-to-day performance while building the structure and staffing model ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

As the Director of Call Center Operations, you will own the systems, people‑readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You ...

Conduent, Inc.

Manager, Call Center Operations

Albany, NY · On-site

$77K - $101K/yr

The Manager, Call Center Operations is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals. This role ...

Conduent, Inc.

Manager, Call Center Operations

Albany, NY · On-site

$77K - $101K/yr

The Manager, Call Center Operations is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals. This role ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will ...

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Executive Call Center Operations information

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$26.5K

$93.6K

$184K

How much do executive call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for executive call center operations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What is executive call center operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in executive call center operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an executive call center operations manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.
What cities are hiring for Executive Call Center Operations jobs? Cities with the most Executive Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Executive Call Center Operations jobs? States with the most job openings for Executive Call Center Operations jobs include:
Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Call Center Director

Go Rentals

Newport Beach, CA • On-site

$175 - $225/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Go Rentals rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

146th of 171 rated vehicle equipment hire

Job description

Job Details
  • Job Location: Newport Beach, CA
  • Position Type: Full Time
  • Education Level: 4 Year Degree
  • Salary Range: $175,000.00 - $225,000.00 / year
  • Travel Percentage: Up to 25%
  • Job Category: Executive – Call Center Director — Luxury Automotive Rental
Call Center Director – Luxury Automotive Rental

This position is responsible for overseeing reservation teams and reimagining the contact center experience for a luxury car rental brand.

Responsibilities
  • Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
  • Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
  • Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework — workflows, technology, QA, and metrics — that scales across the company.
  • Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
  • Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
  • Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.
Benefits
  • Medical
  • Dental – Low and Vision are paid 100% by the employer
  • $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
  • Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
  • Employee Assistance Program
  • Pharmacy Discount Programs through CVS & Good RXHealth Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
  • 401(k) Retirement Program
  • 2 Weeks of accrued Vacation with a cash-out program after 1st year
  • Generous Sick and Safe accrued time off program
  • Paid Holidays
  • Paid Birthday off
  • Cell Phone Pay of $40.00 a Month for hourly employees
  • $1,000.00 Referral Bonus Program for hourly employees
  • Employee Discounts for Auto Rentals (Friends & Family)
  • Employee Wholesale Auto Purchase Program
  • Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
  • Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between
Qualifications
  • Bachelor’s degree in business, operations, hospitality, or a related field, or equivalent experience.
  • 7+ years of contact-center / call-center leadership experience, including 3+ years managing managers or multiple teams.
  • Demonstrated success in stabilizing and scaling inbound reservation, sales, or guest-service operations.
  • Proven track record of improving conversion / close rates and service levels while maintaining a premium customer experience.
  • Strong command of call center metrics, workforce management/labor forecasting, and performance management.
  • Experience building reports and dashboards (e.g., Power BI) and using data to drive decisions.
  • Excellent leadership, coaching, and communication skills, with the ability to interact effectively with senior leadership.
  • Ability to work on-site at a call center in Palm Springs, CA or Newport Beach, CA, and to travel to other call center locations as needed.
Preferred Qualifications
  • Experience in luxury, hospitality, travel, private aviation, or premium automotive services.
  • Experience in standing up knowledge bases, LMS / training programs, or AI-assisted support tools.
  • Experience evaluating, selecting, or implementing call center technology platforms, including telephony / contact-center tools, CRM, reservation management systems, and AI-assisted workflow or agent tools. Familiarity with Paycom a plus.
  • Experience designing representative incentive and compensation programs.
  • Experience leading multi-site and on-site teams.

Go Rentals is an EEO‑compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.

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