ZipRecruiter

Log In

1

Executive Call Center Operations Jobs (NOW HIRING)

Mass Markets

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Invited

Manager Call Center Operations

Irving, TX · On-site

Oversee day‑to‑day contact center operations to ensure efficiency, service quality, and Member ... Manage staffing models, schedules, and coverage to align with call volume and business demand

ClubCorp

Manager Call Center Operations

Irving, TX · On-site

Oversee day-to-day contact center operations to ensure efficiency, service quality, and Member ... Manage staffing models, schedules, and coverage to align with call volume and business demand

KellyConnect

Be Seen First

Call Center Supervisor - Pharmacy Operations

Charlotte, NC · Remote

$33/hr

This role is ideal for someone with a strong background in healthcare call center operations , team leadership, and patient support. Pharmacy Technician experience is strongly preferred. In this role ...

ClubCorp

Manager Call Center Operations

Irving, TX · On-site

Oversee day-to-day contact center operations to ensure efficiency, service quality, and Member ... Manage staffing models, schedules, and coverage to align with call volume and business demand

MTM

Director of Call Center Operations

Newark, DE · On-site

Director Of Call Center The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

next page

Showing results 1-20

People also search for

All JobsCall Center Operations JobsExecutive Call Center Operations Jobs

Executive Call Center Operations information

See salary details

$26.5K

$93.6K

$184K

How much do executive call center operations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for executive call center operations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What are Executive Call Center Operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in Executive Call Center Operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an Executive Call Center Operations Manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.
What cities are hiring for Executive Call Center Operations jobs? Cities with the most Executive Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Executive Call Center Operations jobs? States with the most job openings for Executive Call Center Operations jobs include:
Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 66% Full Time, 26% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
Call Center Director

Call Center Director

Your Home Improvement Company, LLC

Waite Park, MN • On-site

Full-time

Posted 4 days ago

Job description

Description:

Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region


This is NOT a fully remote position. Remote candidates will only be considered if they are located in the Midwest/Central Time Zone and are able to travel approximately 40-50% of the time.


Salary range $130-$170k (inc. bonus based)


Your Home Improvement Company is seeking a strategic, results-driven Call Center Leader with 10+ years of progressive experience in call center operations, KPI tracking, and team leadership. This role is responsible for leading the call center in St. Cloud, MN, driving excellence, and implementing strategies that improve customer experience, employee engagement, and overall business performance and revenue.

The ideal candidate is an experienced people leader with a strong background in performance management, workforce optimization, and process improvement strategies.


Key Responsibilities

Operational Leadership

  • Lead and oversee daily call center operations across multiple teams, departments, or locations. Oversee 30+ employees, including Supervisors and call center Agents
  • Develop and execute operational strategies that align with organizational goals and customer experience standards
  • Drive continuous improvement initiatives focused on efficiency, quality, service delivery, and cost management
  • Monitor and analyze KPIs, trends, and performance metrics to identify opportunities for improvement. KPIs include, cost-per opportunity, speed to lead, conversion rate, service levels, etc.

Team Leadership & Development

  • Provide leadership, coaching, and mentorship to supervisors and frontline staff
  • Ensure training methodologies are being executed/trained
  • Build and sustain a high-performance culture focused on accountability, collaboration, and employee engagement
  • Foster a positive and inclusive work environment that supports retention and a positive culture

Strategic Planning & Analytics

  • Utilize workforce management data, reporting tools, and analytics to optimize staffing and operational performance
  • Prepare executive-level reports and presentations on operational results, trends, and strategic initiatives
  • Manage departmental budgets, forecasting, and resource planning
  • Identify and implement technology solutions and process automation opportunities to improve efficiency
Requirements:


  • Bachelor’s degree in business administration, Communications, Management, or related field preferred
  • Minimum of 10 years of call center or contact center experience
  • Minimum of 5 years in a leadership or management role overseeing large teams
  • Proven experience managing supervisors, managers, and multi-functional customer service teams
  • Proven experience implementing, optimizing, and managing call center technologies and software platforms
  • Strong understanding of workforce management, call center technologies, and customer experience strategies
  • Demonstrated success improving operational performance and employee engagement
  • Advanced proficiency in CRM systems, reporting tools, and Microsoft Office Suite

Your Home Improvement Company is an Equal Opportunity Employer