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Executive Call Center Operations Jobs (NOW HIRING)

iQor

Call Center Operations Manager

Pearl, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Las Cruces, NM · On-site

$50K - $60K/yr

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

iQor

Call Center Operations Manager

Gulfport, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

iQor

Call Center Operations Manager

Hattiesburg, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

iQor

Call Center Operations Manager

Southaven, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

iQor

Call Center Operations Manager

Meridian, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

iQor

Call Center Operations Manager

Biloxi, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

iQor

Call Center Operations Manager

Madison, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

iQor

Call Center Operations Manager

Jackson, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

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All JobsExecutive Call Center Operations Jobs

Executive Call Center Operations information

See salary details

$26.5K

$93.6K

$184K

How much do executive call center operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for executive call center operations in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An executive call center operations manager can earn around $10,000 per month through overseeing large teams, optimizing call center performance, and implementing strategic initiatives. Success in this role typically requires strong leadership, communication skills, and experience in call center management, rather than a formal degree.

What is the highest position in a call center?

The highest position in a call center is typically the Call Center Director or Operations Manager, responsible for overseeing overall operations, strategy, and staff management. These roles require strong leadership, communication skills, and often experience in customer service or operations management.

What is the difference between Executive Call Center Operations vs Customer Service Supervisor?

AspectExecutive Call Center OperationsCustomer Service Supervisor
Primary FocusOverseeing call center strategy, performance metrics, and operational efficiencyManaging customer service team, handling escalations, and ensuring customer satisfaction
Required CredentialsTypically requires experience in call center management, relevant certifications, and leadership skillsOften requires customer service experience, supervisory skills, and communication abilities
Work EnvironmentOffice-based, strategic planning, and performance analysisOffice or call center floor, direct team supervision
Employer & Industry UsageUsed by organizations to describe high-level operational roles in call centersCommonly used for frontline management roles in customer service teams

Executive Call Center Operations focuses on strategic management and overall call center performance, while Customer Service Supervisors handle day-to-day team supervision and customer interactions. Both roles are essential but differ in scope and responsibilities.

What is the highest salary in a call center?

The highest salaries in call center roles are typically earned by senior managers or directors of operations, with annual pay exceeding $100,000 in some cases. Factors such as experience, location, company size, and industry influence compensation levels for executive call center positions.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Director of Operations, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center software and processes.

What are Executive Call Center Operations?

Executive Call Center Operations refer to the management and oversight of a call center’s overall strategy, performance, and efficiency by senior leaders or executives. This role involves setting goals, optimizing processes, implementing technology solutions, and ensuring high-quality customer service. Executives in call center operations analyze data, manage budgets, and lead teams to meet organizational objectives. They also focus on improving customer satisfaction, employee engagement, and operational effectiveness. Their leadership is crucial for driving growth and maintaining a competitive edge in customer service.

What are some common challenges faced in Executive Call Center Operations, and how can they be effectively managed?

Professionals in Executive Call Center Operations often face challenges such as managing high call volumes, maintaining consistent service quality, and adapting to rapidly changing customer needs. Effective management requires implementing robust training programs, leveraging data analytics to monitor performance, and fostering clear communication between team members and departments. Additionally, staying updated on the latest call center technologies and regularly soliciting employee feedback can help address issues proactively and enhance operational efficiency.

What are the key skills and qualifications needed to thrive as an Executive Call Center Operations Manager, and why are they important?

To excel as an Executive Call Center Operations Manager, you need strong leadership abilities, in-depth knowledge of call center metrics, and substantial experience in operations management, typically supported by a bachelor's degree or higher. Familiarity with workforce management software, customer relationship management (CRM) systems, and data analytics tools is essential. Exceptional communication, problem-solving, and strategic thinking skills help drive team performance and foster a positive work environment. These competencies are crucial for optimizing service delivery, achieving business goals, and maintaining high customer satisfaction in a dynamic setting.
What cities are hiring for Executive Call Center Operations jobs? Cities with the most Executive Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Executive Call Center Operations jobs? States with the most job openings for Executive Call Center Operations jobs include:
Executive Call Center Operations jobs near you
Infographic showing various Executive Call Center Operations job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
Call Center Operations Manager

Call Center Operations Manager

iQor

Pearl, MS • On-site

Other

Posted 18 days ago

iQor rating

5.3

Company rating: 5.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

50th of 71 rated call and contact centers

Job description

Job Summary

We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will inspire a high-performing environment where communication, problem-solving, and sales excellence thrive. If you are passionate about managing teams, enhancing customer experiences, and implementing innovative solutions, this opportunity is perfect for you!

LOCATION: ONSITE in Meridian, MS

Responsibilities

  • Lead and motivate a diverse team of customer service representatives to achieve operational excellence and meet performance targets
  • Develop and implement strategies to improve call quality, reduce wait times, and increase customer satisfaction scores
  • Manage scheduling, staffing levels, and resource allocation to ensure optimal coverage during peak periods
  • Monitor key performance indicators (KPIs) such as call handling time, resolution rate, and customer feedback to drive continuous improvement
  • Conduct regular coaching sessions, performance reviews, and training programs to foster professional growth
  • Collaborate with cross-functional teams on projects related to process improvements, technology upgrades, and customer engagement initiatives
  • Handle escalated customer issues with professionalism and effective negotiation skills to ensure positive outcomes
  • Analyze operational data to identify trends, opportunities for efficiency gains, and areas requiring attention

Skills

  • Proven experience in supervising or managing a call center or customer service team with a focus on leadership and management skills
  • Strong project management abilities to coordinate multiple initiatives simultaneously
  • Multilingual capabilities are highly desirable to serve diverse customer bases effectively
  • Excellent communication skills in English; additional languages are a plus
  • Demonstrated ability in analyzing data and making data-driven decisions for process enhancements
  • Exceptional customer service orientation combined with negotiation skills for conflict resolution
  • Sales acumen to identify upselling opportunities and promote products or services effectively

Join us as a Call Center Manager and become a vital part of a vibrant team dedicated to delivering outstanding customer experiences! We value energetic leadership that fosters growth, innovation, and success at every level.

What iQor employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About iQor

Sourced by ZipRecruiter

iQor is a global provider of customer support and business process outsourcing (BPO) solutions. With a focus on delivering exceptional customer experiences, iQor helps businesses across various industries enhance their customer support, sales, and back-office operations. At iQor, their skilled workforce, advanced technologies, and data-driven insights work together to optimize customer interactions and drive operational efficiency. iQor offers a comprehensive suite of services, including customer care, technical support, sales, collections, and receivables management. By leveraging their expertise in customer service, iQor helps businesses build and maintain strong relationships with their customers while driving revenue growth.

Industry

Strategic planning consulting services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Petersburg, FL, US

Year founded

1998

Social media

Twitter

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