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Vice President Call Center Operations Jobs in Texas

Swoon

VP of OSP Operations

Houston, TX · On-site

$190/hr

Position Title: VP of OSP Operations Location: Houston, TX Status: Full-Time/Exempt Reports to: SVP ... Oversee and lead Call Center Operations, including Level 1 customer service and billing support

Stackinfra

Vice President, Critical Operations

Plano, TX · On-site

$280K - $310K/yr

The Vice President of Critical Operations is the senior executive leader responsible for the ... Deep expertise in data center infrastructure systems * Experience managing large-scale operations ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

Search Connections

VP of Operations

San Antonio, TX · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

The Vice President Global Cloud Operations (VPGCO) is responsible for consolidating, managing and ... Work closely with Engineering, Data Center Operations and technology vendors to ensure SLAs are met ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

The Vice President Global Cloud Operations (VPGCO) is responsible for consolidating, managing and ... Work closely with Engineering, Data Center Operations and technology vendors to ensure SLAs are met ...

Exyte GmbH

Discover your exciting role The Vice President - Operations, Data Centers (DTC) is responsible for leading operational performance across mission-critical data center projects and services, ensuring ...

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All JobsVice President Call Center Operations JobsVice President Call Center Operations Jobs in Texas

Vice President Call Center Operations information

See Texas salary details

$63.8K

$145.1K

$246K

How much do vice president call center operations jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vice president call center operations in Texas is $145,133.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $172,400.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are popular job titles related to Vice President Call Center Operations jobs in Texas?

For Vice President Call Center Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Texas look for?

The top searched job categories for Vice President Call Center Operations jobs in Texas are:

What cities in Texas are hiring for Vice President Call Center Operations jobs?

Cities in Texas with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $145,133 per year, or $69.8 per hour.

VP of OSP Operations

Swoon

Houston, TX • On-site

$190/hr

Other

Posted 5 days ago

Job description

Position Title: VP of OSP Operations

Location: Houston, TX

Status: Full-Time/Exempt

Reports to: SVP of Operations

Compensation: $190-210K base + 20% bonus


Position Description

We're seeking an accomplished telecommunications operations leader to join a private-equity-backed fiber broadband company with ambitious plans to scale and expand its FTTH, SMB, and MDU business lines across multiple regions. This organization is led by an executive team with decades of fiber broadband, infrastructure, and technology experience, and a proven track record of building and growing successful businesses.

The ideal candidate is a highly organized, hands-on operations leader with deep fiber technical expertise and strong people leadership skills, someone who thrives in a dynamic, fast-growth environment.

This role oversees internal and external projects, fiber optic network construction and maintenance, damage prevention, dispatch, service installation, fiber locating, customer service, and billing, all in support of rapid company growth. The scope of this role will evolve as the company scales, and we're looking for a leader who will grow with it.


Principal Responsibilities

  • Ensure all projects are managed within allocated budget and timeline
  • Oversee and lead OSP Construction Management, including HDD and aerial construction (internal and external), damage prevention, QA/QC, fiber pulling, splicing and testing, and construction redlines
  • Oversee and lead Field Operations, including installations across all business lines, dispatch operations, drop bury, and locating
  • Oversee and lead Call Center Operations, including Level 1 customer service and billing support
  • Manage and support an internal Growth Committee focused on identifying edge-out and expansion regions
  • Lead weekly internal Operations meetings, including presentation preparation
  • Coordinate with Procurement and Warehousing to ensure adequate inventory supports construction and installation operations
  • Track and manage KPIs across the Operations organization for internal management and executive reporting
  • Oversee and implement a training and development pipeline to support cross-training and upward mobility within the organization
  • Support and reinforce the company's safety program, including ongoing training and compliance with internal teams and external contractors


Minimum Qualifications

  • Bachelor's degree or equivalent
  • 25+ years of fiber or telecommunications operations experience, including 5+ years of FTTH experience
  • PMP certification or similar preferred
  • Previous experience as an installation technician desired, this role requires being able to relate to technicians in the field
  • Experience across FTTH, SMB, and MDU broadband business lines strongly preferred
  • Strong verbal and written communication and presentation skills for internal and external audiences
  • Strong management skills, including the ability to navigate change, handle HR issues, stress, and conflict, and coach and mentor subordinates


Apply