ZipRecruiter

Log In

1

Vice President Call Center Operations Jobs in Michigan

PSG

VICE PRESIDENT, OPERATIONS

Detroit, MI · On-site

VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$120 - $150/hr

  • Medical

  • Retirement

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$132K - $170K/yr

  • Medical

  • Retirement

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$132K - $170K/yr

  • Medical

  • Retirement

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Pinnacle MEP

Vice President of Operations

Lansing, MI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vice President of Operations - Plumbing amp; HVAC (Michigan) Location: Lansing, MI (or East of Lansing region) Industry: Mechanical Contracting - Plumbing amp; HVAC Organization: Multi-location ...

New

Avancer

Vice President of Operations

Grand Rapids, MI · On-site

Cascade Engineering - Grand Rapids MI Vice President of Operations R OLE S UMMARY The Vice President of Operations provides strategic and operational leadership across all production facilities ...

Tmhcc

VP of Operations

Troy, MI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role Details Job Title: VP of Operations Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home) Employment Type: Full-Time Requisition Begin Date: 08/12/2026 Requisition End Date ...

New

Stout Risius Ross, LLC

Vice President

Detroit, MI

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

Ohio Health

The Vice President of Customer Digital Experience is a transformative leader responsible for ... call center operations to enable channel fluidity and consistent experiences Drive adoption of ...

Angle Advisors

Vice President

Birmingham, MI · On-site

$120 - $150/hr

As an Vice President, you will: * Lead the firm's pre-marketing due diligence on a client's business, including the analysis and assessment of business strategy, market positioning, operations ...

Sprinklr

VP of Global Field Operations

Three Rivers, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center management - enabling enterprises to unify data, break down silos, and act on real-time ... Lead a new category of enterprise software that we call Unified-CXM. * Empower companies to deliver ...

next page

Showing results 1-20

All JobsVice President Call Center Operations JobsVice President Call Center Operations Jobs in Michigan

Vice President Call Center Operations information

See Michigan salary details

$59.7K

$135.8K

$230.1K

How much do vice president call center operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vice president call center operations in Michigan is $135,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $161,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the most commonly searched types of Call Center Operations jobs in Michigan?

The most popular types of Call Center Operations jobs in Michigan are:

What are popular job titles related to Vice President Call Center Operations jobs in Michigan?

For Vice President Call Center Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Michigan look for?

The top searched job categories for Vice President Call Center Operations jobs in Michigan are:

What cities in Michigan are hiring for Vice President Call Center Operations jobs?

Cities in Michigan with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $135,777 per year, or $65.3 per hour.

VICE PRESIDENT, OPERATIONS

PSG

Detroit, MI • On-site

Full-time

Re-posted 9 days ago

Job description

VP, OPERATIONS
Automotive Plastics
$250-300k + 30% bonus + $1,000/mo car allowance
SUMMARY:
The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring excellence in manufacturing, quality, operations, inventory management, and EHS.
RESPONSIBILITIES:
Key responsibilities include developing strategic plans, driving performance metrics, and fostering a high-performance workforce.
REQUIREMENTS:
This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a minimum of 10 years of manufacturing experience (preferably automotive plastics)and 7 years in an executive leadership, multi-site role. Strong leadership, strategic thinking, and communication skills are essential.

Apply