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Vp Call Center Operations Jobs in Michigan (NOW HIRING)

PSG

VICE PRESIDENT, OPERATIONS

Detroit, MI · On-site

VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$120 - $150/hr

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$132K - $170K/yr

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$132K - $170K/yr

Lead the strategy, operations, and performance of Consumer Direct and Home Equity Real Estate ... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ...

Avancer

Vice President of Operations

Grand Rapids, MI · On-site

Cascade Engineering - Grand Rapids MI Vice President of Operations R OLE S UMMARY The Vice President of Operations provides strategic and operational leadership across all production facilities ...

Tmhcc

VP of Operations

Troy, MI · Hybrid

Role Details Job Title: VP of Operations Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home) Employment Type: Full-Time Requisition Begin Date: 08/12/2026 Requisition End Date ...

New

Stout Risius Ross, LLC

Vice President

Detroit, MI

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

Stout Risius Ross, LLC

Vice President

Grand Rapids, MI · On-site

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

Ohio Health

The Vice President of Customer Digital Experience is a transformative leader responsible for ... call center operations to enable channel fluidity and consistent experiences Drive adoption of ...

Angle Advisors

Vice President

Birmingham, MI · On-site

$120 - $150/hr

As an Vice President, you will: * Lead the firm's pre-marketing due diligence on a client's business, including the analysis and assessment of business strategy, market positioning, operations ...

Sprinklr

VP of Global Field Operations

Three Rivers, MI · On-site +1

... center management - enabling enterprises to unify data, break down silos, and act on real-time ... Lead a new category of enterprise software that we call Unified-CXM. * Empower companies to deliver ...

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Vp Call Center Operations information

See Michigan salary details

$59.7K

$135.8K

$230.1K

How much do vp call center operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vp call center operations in Michigan is $135,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $161,200.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Michigan?

The most popular types of Call Center Operations jobs in Michigan are:

What are popular job titles related to Vp Call Center Operations jobs in Michigan?

For Vp Call Center Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Michigan look for?

The top searched job categories for Vp Call Center Operations jobs in Michigan are:

What cities in Michigan are hiring for Vp Call Center Operations jobs?

Cities in Michigan with the most Vp Call Center Operations job openings:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $135,777 per year, or $65.3 per hour.

VICE PRESIDENT, OPERATIONS

PSG

Detroit, MI • On-site

Full-time

Re-posted 9 days ago

Job description

VP, OPERATIONS
Automotive Plastics
$250-300k + 30% bonus + $1,000/mo car allowance
SUMMARY:
The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring excellence in manufacturing, quality, operations, inventory management, and EHS.
RESPONSIBILITIES:
Key responsibilities include developing strategic plans, driving performance metrics, and fostering a high-performance workforce.
REQUIREMENTS:
This role requires a Bachelor's degree in Business, Engineering, or related fields, along with a minimum of 10 years of manufacturing experience (preferably automotive plastics)and 7 years in an executive leadership, multi-site role. Strong leadership, strategic thinking, and communication skills are essential.

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