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Vp Call Center Operations Jobs in Michigan (NOW HIRING)

Mid-States Bolt & Screw

VP Supply Chain

Burton, MI

You'll partner with Sales, Operations, Finance, and Executive Leadership to ensure the right ... Establishing a distribution center: * Footprint rationalization * Branch Consolidations * Supplier ...

Zeal Credit Union

Vice President of Lending

Livonia, MI · On-site

Additionally, you will set target goals, provide mentoring, and monitor loan operations to achieve ... What we're looking for in a Vice President of LendingTo excel as the Vice President of Lending at ...

Zeal Credit Union

Vice President of Lending

Livonia, MI · On-site

Additionally, you will set target goals, provide mentoring, and monitor loan operations to achieve ... What we're looking for in a Vice President of Lending To excel as the Vice President of Lending at ...

Sun RV Resorts

VP, Asset Management

Southfield, MI · On-site +1

Partner with Finance, Investments, and Operations leadership to guide budgeting, forecasting, and ... On-Site Fitness Center * Voluntary Health and Dependent Care Reimbursement Accounts * Life ...

Sun, Inc.

VP, Asset Management

Southfield, MI · On-site +1

Partner with Finance, Investments, and Operations leadership to guide budgeting, forecasting, and ... On-Site Fitness Center * Voluntary Health and Dependent Care Reimbursement Accounts * Life ...

CFS

VP of Finance

Niles, MI

$160K - $175K/yr

Vice President of Finance Location: Niles, MI (100% Onsite) Salary: $160,000-$175,000 Drive ... Lead all financial operations, including financial reporting, budgeting, forecasting, cash flow ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Michigan

Vp Call Center Operations information

See Michigan salary details

$59.7K

$135.8K

$230.1K

How much do vp call center operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vp call center operations in Michigan is $135,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $161,200.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Michigan?

The most popular types of Call Center Operations jobs in Michigan are:

What are popular job titles related to Vp Call Center Operations jobs in Michigan?

For Vp Call Center Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Michigan look for?

The top searched job categories for Vp Call Center Operations jobs in Michigan are:

What cities in Michigan are hiring for Vp Call Center Operations jobs?

Cities in Michigan with the most Vp Call Center Operations job openings:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $135,777 per year, or $65.3 per hour.

VP Supply Chain

Mid-States Bolt & Screw

Burton, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

VP of Supply Chain
Mid-States Bolt amp; Screw, a trusted industrial distributor, is seeking a Vice President of Supply Chain to lead our end-to-end supply chain organization and support the company's continued growth through acquisition. This position is based at our corporate headquarters in Burton, Michigan.
Job Summary
We're seeking a VP of Supply Chain to lead our end-to-end supply chain strategy — sourcing, procurement, inventory management, supplier relationships, demand planning, and distribution — across multiple branch locations. This executive role drives inventory optimization, supplier performance, and working capital efficiency while maintaining industry-leading service levels. You'll partner with Sales, Operations, Finance, and Executive Leadership to ensure the right products are in the right branches at the right time, maximizing inventory turns and minimizing excess.
Key Responsibilities
  • Develop and execute a company-wide supply chain strategy that supports growth across branches
  • Own inventory strategy: targets, safety stock, replenishment, and turns/fill-rate performance
  • Build and manage strategic supplier relationships, negotiate agreements, and evaluate performance
  • Standardize procurement and inventory practices across multiple locations
  • Lead demand forecasting in partnership with Sales and Operations
  • Manage inventory investment and procurement budgets to improve margin, cash flow, and working capital
  • Lead supply chain integration for acquisitions (supplier rationalization, ERP integration, branch onboarding)
  • Present supply chain performance and strategy to Executive Leadership and the Board
  • Establishing a distribution center:
    • Footprint rationalization
    • Branch Consolidations
    • Supplier Consolidation
    • MRP
    • Supplier Portals / EDI
Qualifications
  • Bachelor's degree in Supply Chain Management, Business, Operations, or related field (MBA preferred)
  • 10+ years of progressive supply chain leadership experience, including 5+ years leading multi-site/multi-branch organizations
  • Distribution, industrial supply, fastener, MRO, or manufacturing industry experience strongly preferred
  • Strong track record improving inventory performance and working capital
  • ERP proficiency (Epicor P21 preferred), strong analytical and financial acumen
  • Excellent leadership and communication skills; willingness to travel to branches, suppliers, and facilities
Our Benefits Include
  • 401(k) with Traditional and Roth options
  • Medical, Dental, Vision, and Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off and Paid Holidays
Why Join Mid-States Bolt amp; Screw?
At Mid-States Bolt amp; Screw, you'll have the opportunity to lead enterprise supply chain strategy at a pivotal point in our company's growth, partnering directly with executive leadership and the Board to shape how we scale through acquisition. This is a highly visible role where your leadership, strategic vision, and hands-on execution will make a measurable impact on our continued growth and profitability.

Mid-states Bolt & Screw logo

About Mid-states Bolt & Screw

Sourced by ZipRecruiter

Mid-States Bolt & Screw Company is a place where every bolt and fastener imaginable is virtually at your fingertips. If you can’t find it here, you can’t find it anywhere!! That was the vison and goal of our founder, Herb Somers. Herb started Mid-States Bolt & Screw Co. in his basement in 1972. Within one year Herb’s home-based business grew so rapidly that he was able to move Mid-States Bolt & Screw out of his home and into a storefront on Dort Highway in Flint, Michigan. From that point forward, Mid-States Bolt & Screw Company has been securely fastened as an integral part of our community. We have grown from selling mail order wood screws into a multistate Corporation and established ourselves as the cultural foundation of the fastener business. Mid-States still has the close family feel even though we continue to grow and expand our borders. Hiring the right people plays a vital role in that constant success. When you have happy employees, you will have happy customers. Mid-States knows that you can teach anyone about fasteners and bolts, but having an employee who can connect with a customer is something that is an instinct. Here at Mid-States Bolt & Screw, we firmly believe in building a bridge between our employees and the customers. It is not something that can be fabricated, but grown with years of constant care.

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Burton, MI, US

Year founded

1972

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