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Vp Call Center Operations Jobs in Michigan (NOW HIRING)

Schell Games LLC

Senior Vice President

Bingham Farms, MI · On-site

$90 - $110/hr

Executive Leadership -- Establish and execute enterprise level operational strategies that ensure ... The Senior Vice President will play a pivotal role in shaping Encore Service Group's future and ...

RENK America

Vice President Finance

Muskegon, MI · On-site

This role is responsible for financial strategy, operational finance leadership, and ensuring alignment with group financial reporting and governance standards. The VP of Finance supports the U.S. CE ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Assists the Sr. Operations Manager with daily operations. * Reviews daily reports to identify ... Proficient in Call Center Policy, state & Court computer systems * Provides accurate information to ...

Ilitch

VP, Finance

Detroit, MI · On-site

The VP, Finance drives value through financial insight, operational excellence, and innovative business strategies; implements processes, metrics, dashboards, analytics, and policies; and partners ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Michigan

Vp Call Center Operations information

See Michigan salary details

$59.7K

$135.8K

$230.1K

How much do vp call center operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for vp call center operations in Michigan is $135,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $161,200.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Michigan?

The most popular types of Call Center Operations jobs in Michigan are:

What are popular job titles related to Vp Call Center Operations jobs in Michigan?

For Vp Call Center Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Michigan look for?

The top searched job categories for Vp Call Center Operations jobs in Michigan are:

What cities in Michigan are hiring for Vp Call Center Operations jobs?

Cities in Michigan with the most Vp Call Center Operations job openings:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $135,777 per year, or $65.3 per hour.

Senior Vice President

Schell Games LLC

Bingham Farms, MI • On-site

$90 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

Encore Service Group is seeking a highly accomplished Senior Vice President to provide executive leadership across all self-parking, valet, and shuttle service operations for Encore Service Group. This role is responsible for strategic oversight, financial performance, client relationship management, and operational excellence throughout a multisite portfolio. This successful candidate will demonstrate deep industry expertise, exceptional business acumen, and a consistent record of driving organizational growth and service quality.

Executive Responsibilities
  • Executive Leadership — Establish and execute enterprise level operational strategies that ensure alignment, efficiency, and service consistency across all divisions.
  • Financial Management — Direct comprehensive P&L oversight, financial forecasting, cashflow management, and budget administration to support long-term fiscal stability.
  • Sales & Marketing Oversight — Guide the development and implementation of sales initiatives, marketing campaigns, and client acquisition strategies to expand market presence.
  • Bidding & Contract Development — Lead the preparation of competitive bids, negotiate contract terms, and secure sustainable partnerships with commercial, municipal, and hospitality clients.
  • Client Satisfaction Governance — Maintain high standards of client service through structured communication, performance evaluation, and continuous improvement programs.
  • Operational Excellence — Implement advanced operational systems, workforce management practices, and technology solutions to enhance productivity and service delivery.
Qualifications
  • Extensive experience within the self-parking, valet, shuttle, and transportation services sector
  • Demonstrated mastery of forecasting, cashflow, P&L management, bidding, sales, and marketing
  • Proven leadership of large teams and multilocation operations
  • Strong negotiation, communication, and stakeholder management capabilities – Ability to operate effectively in a dynamic, client focused environment
Compensation & Benefits
  • Annual Salary: $100,000.00
  • Quarterly Bonus: $10,000.00 yearly bonus structure (paid quarterly), contingent upon client satisfaction metrics and adherence to budget expectations
  • Benefits: Comprehensive Medical, Dental, and Optical coverage,401K match at next qualifying enrollment date
Professional Opportunity

This executive role offers the chance to influence organizational direction, strengthen client partnerships, and elevate operational performance across a rapidly expanding service network. The Senior Vice President will play a pivotal role in shaping Encore Service Group's future and ensuring excellence at every level.

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