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Vice President Call Center Operations Jobs in Florida

BluZinc

COO SVP Operations

Gainesville, FL · On-site +1

Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre ... For those with an ideal profile match we will arrange a confidential / call to learn more about ...

Search Connections

VP of Operations

Jacksonville, FL · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

Phsorg

The Vice President, Health Plan Analytics is the senior leader accountable for advancing analytics ... grievances, call center operations, and member service performance. Strengthen governance and ...

Advance Auto Parts

VP, Field Operations

Orlando, FL · On-site

VP, Field Operations At Advance Auto Parts, a Vice President of Operations (VPO) is a senior leader in the Region. The VPO must be knowledgeable of all facets of operating multiple (150-200) Advance ...

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Vice President Call Center Operations information

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are the most commonly searched types of Call Center Operations jobs in Florida?

The most popular types of Call Center Operations jobs in Florida are:

What are popular job titles related to Vice President Call Center Operations jobs in Florida?

For Vice President Call Center Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Florida look for?

The top searched job categories for Vice President Call Center Operations jobs in Florida are:

What cities in Florida are hiring for Vice President Call Center Operations jobs?

Cities in Florida with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Vice President, Contact Center Sales & Operations

Certus Pest Inc

Tampa, FL • On-site

Full-time

Re-posted 24 days ago

Job description

Vice President, Contact Center Sales & Operations
Tampa, FL - In Office • Full-Time • PE-Backed Home Services Platform • Pest Control & Pool Services
About The Role
We run the revenue engine of a fast-growing, multi-state home services business. Every inbound call, every outbound dial, every booked job, every recurring service plan, and every customer interaction flows through our contact center.
We are hiring a Vice President, Contact Center Sales & Operations to own that engine and make it grow.
This is not a seat for a caretaker. It is built for a growth-minded operator who thinks like a technologist, leads like a coach, and reads data like a detective. You will lead Inside Sales, Customer Care, Retention, Scheduling, Workforce Management, and Quality as one integrated organization, turning conversation data, modern AI tooling, disciplined coaching, and operational excellence into measurable revenue growth.
You will lead a team of more than 80 contact center professionals supporting leading pest control and pool service brands across multiple states. If you get energized by owning a number, deploying the right technology to move it, and uncovering insights others miss, we want to talk.
What You'll Own
• The Revenue Number. Booking rate, outbound conversion, recurring service plan growth, retention, revenue per call, and customer lifetime value as hard, reported targets.
• The Growth Engine. Aggressive outbound and win-back motions across lapsed customers, unsold estimates, missed-call recovery, canceled accounts, seasonal campaigns, and customer re-engagement initiatives.
• The Insight. Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for patterns competitors never see, then turning them into action through pricing tests, script improvements, staffing optimization, and process enhancements.
• The Experience. Inbound care, scheduling, retention, and sales operating as one seamless customer journey, with automation handling volume so your people can focus on value.
• The Technology. Ownership of the contact center stack, including AI agent-assist, conversation intelligence, intelligent routing, automation, workforce management, quality assurance, and performance platforms.
• The Team. Building and leading a high-performance, multi-state organization that combines accountability, coaching, operational discipline, customer obsession, and sales excellence.
The Tech You'll Command
CRM & Field Service: FieldRoutes, PestPac, ServiceTitan, or comparable
Telephony & Dialer: Five9, NICE CXone, Genesys, Convoso
Conversation Intelligence: Gong, Balto, Observe.AI Call Tracking & Attribution: CallRail, Invoca
Operations: IVR, WFM, QA, agent-assist, and automation platforms
Requirements
What You Bring
• 10+ years leading contact center operations with responsibility for sales, customer care, retention, scheduling, and operational performance.
• Home services contact center leadership experience required, including pest control, pool services, HVAC, plumbing, electrical, lawn care, or similar recurring-service businesses.
• Pest control contact center experience strongly preferred and will receive priority consideration.
• A documented track record of improving conversion rates, revenue per call, recurring revenue, customer retention, and customer satisfaction.
• Experience leading large, multi-layer teams across managers, supervisors, QA, WFM, training, and frontline agents.
• Hands-on command of modern CRM, field service, telephony, workforce management, QA, call attribution, automation, and AI conversation-intelligence platforms.
• A proven record of implementing automation or AI initiatives that produced measurable business results.
• Experience operating in private equity-backed, multi-brand, acquisitive, or high-growth organizations is highly desirable.
Bonus Points
• Direct pest control contact center experience.
• Experience supporting both pest control and pool service operations.
• Direct experience with FieldRoutes, PestPac, ServiceTitan, or comparable field-service platforms.
• Background scaling inside sales and customer care organizations across multiple brands and markets.
• Experience presenting performance results and technology initiatives to executive leadership, boards, or private equity stakeholders.
How To Apply
Ready to own the engine? Submit your resume and a short note describing a contact center metric you materially improved, how you improved it, and the measurable business impact delivered.

Apply