MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Call Center Manager
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
OSS Call Center In Office Supervisor
Coral Springs, FL · On-site
$50K - $65K/yr
This role is responsible for the day-to-day management of call center operations, agent performance, sales production, quality assurance, workforce management, and employee coaching. The ideal ...
Quick apply
OSS Call Center In Office Supervisor
Coral Springs, FL · On-site
$50K - $65K/yr
This role is responsible for the day-to-day management of call center operations, agent performance, sales production, quality assurance, workforce management, and employee coaching. The ideal ...
Center Operations Manager
Cocoa, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Cocoa, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Sebring, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Sebring, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Sebring, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Sebring, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Cocoa, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Center Operations Manager
Cocoa, FL · On-site
We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations , performance to Key ...
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Quick apply
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Recruiter for High-Volume Call Center (Seasonal)
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage schedules, attendance, and real-time adherence. * Handle escalated customer issues and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage schedules, attendance, and real-time adherence. * Handle escalated customer issues and ...
Call Center Team Lead
Boca Raton, FL · On-site
Responsibilities Manage and train call center employees so they are capable of providing excellent customer service Oversee call center operations, making improvements to telephone skills and other ...
Call Center Team Lead
Boca Raton, FL · On-site
Responsibilities Manage and train call center employees so they are capable of providing excellent customer service Oversee call center operations, making improvements to telephone skills and other ...
Call Center Team Lead
$18 - $18.50/hr
Manage and train call center employees so they are capable of providing excellent customer service * Oversee call center operations, making improvements to telephone skills and other procedures
Quick apply
Call Center Team Lead
$18 - $18.50/hr
Manage and train call center employees so they are capable of providing excellent customer service * Oversee call center operations, making improvements to telephone skills and other procedures
Call Center Team Lead
$18 - $18.50/hr
Manage and train call center employees so they are capable of providing excellent customer service * Oversee call center operations, making improvements to telephone skills and other procedures
Quick apply
Call Center Team Lead
$18 - $18.50/hr
Manage and train call center employees so they are capable of providing excellent customer service * Oversee call center operations, making improvements to telephone skills and other procedures
Call Center Agent
Miami, FL · On-site
$14.25 - $19/hr
Proficiency with customer relationship management (CRM) software. * Certification in customer service or call center operations. Responsibilities: * Handle a high volume of inbound and outbound calls ...
Quick apply
Call Center Agent
Miami, FL · On-site
$14.25 - $19/hr
Proficiency with customer relationship management (CRM) software. * Certification in customer service or call center operations. Responsibilities: * Handle a high volume of inbound and outbound calls ...
Call Center Agent
Miami, FL · On-site
$14.25 - $19/hr
... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...
Call Center Agent
Miami, FL · On-site
$14.25 - $19/hr
... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...
Call Center Operations Manager information
See Florida salary details
$23.5K - $30.6K
4% of jobs
$30.6K - $37.7K
13% of jobs
$39.4K is the 25th percentile. Wages below this are outliers.
$37.7K - $44.7K
32% of jobs
The median wage is $45.2K / yr.
$44.7K - $51.8K
18% of jobs
$51.8K - $58.9K
6% of jobs
$61.5K is the 75th percentile. Wages above this are outliers.
$58.9K - $65.9K
4% of jobs
$65.9K - $73K
4% of jobs
$73K - $80.1K
3% of jobs
$80.1K - $87.1K
6% of jobs
$87.1K - $94.2K
7% of jobs
$94.2K - $101.3K
1% of jobs
$23.5K
$55.1K
$101.3K
How much do call center operations manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for call center operations manager in Florida is $55,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Florida? The most popular types of Call Center Operations jobs in Florida are:
What are popular job titles related to Call Center Operations Manager jobs in Florida? For Call Center Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Florida look for? The top searched job categories for Call Center Operations Manager jobs in Florida are:
- International Call Center
- Financial Center Manager
- Virtual Call Center Manager
- Afternoon Western Union Call Center
- Senior Casino Call Center
- Monday Through Friday Online Inbound Call Center
- Baptist Health Call Center
- Night Shift Remote Call Center Quality Assurance
- No Experience Home Inbound Call Center
- Disney Call Center Work From Home
What cities in Florida are hiring for Call Center Operations Manager jobs? Cities in Florida with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in FL? For Call Center Operations Manager jobs in FL, the most frequently searched job titles are:
MV Transportation rating
6.3
Based on 98 frontline employees who took The Breakroom Quiz
80th of 97 rated public transport
Job description
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible fo,r but not limited to:
- Effectively manage on-time performance and driver availability.
- Effectively manage all call center functions.
- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Contributes to maintaining the safety culture of the division.
- Maintain client contact routinely to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Implement, promote and adhere to company policies and procedures.
- Participates in location labor and employee relations activities.
Talent Requirements:
- Must have at least three (3) years or equivalent experience within the past five (5) calendar years as an Operations Manager of an ADA Paratransit operation serving a comparably sized paratransit operation.
- The ideal candidate would have experience in scheduling, personnel management, and training.
- Must be able to work independently and have strong written and verbal skills.
- Knowledge of the contractual obligations is a must to perform this job correctly.
- Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
- Trapeze experience preferred.
- Experience managing fast paced environment.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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