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Call Center Operations Manager Jobs in Florida (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

... fast-paced call center environment. This role is responsible for managing collections teams ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

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Call Center Operations Manager information

See Florida salary details

$23.5K

$55.1K

$101.3K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Florida is $55,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Florida? The most popular types of Call Center Operations jobs in Florida are:
What are popular job titles related to Call Center Operations Manager jobs in Florida? For Call Center Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Florida look for? The top searched job categories for Call Center Operations Manager jobs in Florida are:
What cities in Florida are hiring for Call Center Operations Manager jobs? Cities in Florida with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in FL? For Call Center Operations Manager jobs in FL, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,066 per year, or $26.5 per hour.

Call Center Supervisor- Onsite

Florida Window & Door

Lake Worth, FL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 21 days ago

Job description

Lead a Winning Team. Drive Growth. Make an Impact.

Florida Window & Door is one of the fastest-growing home improvement companies in the country, and we’re looking for an exceptional Call Center Supervisor to help lead our high-performance contact center to the next level.

You’ll be joining a company that is aggressively growing across Florida and beyond, investing heavily in marketing, technology, training, and people. You’ll work alongside some of the best professionals in the home improvement industry and play a direct role in driving revenue, developing talent, and creating an exceptional customer experience.

The ideal candidate is a people-focused leader who inspires high performance, enjoys coaching and developing talent, and uses data to make informed decisions. They foster a positive, accountable culture, embrace change and continuous improvement, and celebrate team successes while consistently challenging themselves and others to achieve even greater results. If you're ready to make a meaningful impact on a growing sales organization, we'd love to hear from you!

Why This Opportunity Is Different

At Florida Window & Door, the call center is not an afterthought—it’s the engine that drives the business.

You’ll lead a talented team responsible for connecting homeowners with our award-winning products and services while helping shape the future of one of the most respected brands in the industry.

Reporting directly to the Director of Call Center Operations, you’ll have a meaningful voice in improving processes, developing people, and achieving company goals.

This is an opportunity for a proven leader who wants more than a management title—you want the chance to build something, influence results, and grow your career.

What You'll Do:

Leadership & Coaching

  • Lead, motivate, and develop appointment setters, team leads, confirmation specialists, QA personnel, and support staff
  • Create a positive, competitive, and high-energy culture
  • Conduct coaching sessions, performance reviews, and team meetings
  • Develop future supervisors and leaders within the department

Drive Performance

  • Monitor and improve key performance indicators including:
    • Lead-to-Set Rates
    • Set-to-Issue Rates
    • Issue-to-Demo Rates
    • Contact Rates
    • Demo Hold Rates
    • Appointment Quality Scores
    • Agent Productivity Metrics
  • Hold team members accountable to goals and expectations
  • Identify trends and implement action plans to improve results

Operational Excellence

  • Manage daily staffing and scheduling
  • Oversee inbound and outbound call activity
  • Ensure adherence to company processes, compliance standards, and quality expectations
  • Partner closely with Marketing, Sales, Events, Recruiting, and Operations to maximize performance

Customer Experience

  • Help ensure every homeowner interaction reflects our commitment to excellence
  • Resolve escalated customer concerns when necessary
  • Support initiatives designed to improve customer satisfaction, increase appointment quality, and reduce cancellations

Team Development

  • Participate in hiring, onboarding, and training new employees
  • Assist in developing and implementing ongoing training programs
  • Build a culture focused on growth, accountability, teamwork, and continuous improvement
Qualifications:
  • 3+ years of leadership experience in a call center, sales, appointment-setting, or customer service environment
  • Proven ability to coach and develop teams to exceed goals
  • Strong understanding of call center KPIs and performance management
  • Excellent communication, leadership, and organizational skills
  • Ability to thrive in a fast-paced, results-oriented environment
  • Home improvement industry experience (preferred)
  • Experience leading high-volume outbound appointment-setting teams
  • Experience managing teams of 20+ employees (preferred)
  • Bilingual English/Spanish a plus
Benefits:
  • Competitive base salary
  • Performance-based bonus opportunities
  • Medical, dental, vision, and life insurance
  • Paid time off and company holidays
  • Career advancement opportunities
  • Ongoing leadership development and training
  • A collaborative, growth-oriented culture