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Call Center Operations Manager Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...

Biz Voice Boost

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ... The Call Center Agent will contribute to the smooth operation of the contact center by maintaining ...

Biz Voice Boost

Call Center Representative

Miami, FL · On-site

$15.25 - $19.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

New

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

ShotVet

Lead Call Center Representative

Longwood, FL · On-site

$14.25 - $17.75/hr

Oversee daily call center operations, ensuring adherence to schedules, productivity targets, and service level agreements (SLAs). * Collaborate with management to develop and implement strategies for ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Florida

Call Center Operations Manager information

See Florida salary details

$23.5K

$55.1K

$101.3K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Florida is $55,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Florida? The most popular types of Call Center Operations jobs in Florida are:
What are popular job titles related to Call Center Operations Manager jobs in Florida? For Call Center Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Florida look for? The top searched job categories for Call Center Operations Manager jobs in Florida are:
What cities in Florida are hiring for Call Center Operations Manager jobs? Cities in Florida with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in FL? For Call Center Operations Manager jobs in FL, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,066 per year, or $26.5 per hour.

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 12 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.


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