Vp Call Center Operations Jobs in Atlanta, GA (NOW HIRING)

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:
STACK is looking for a Vice President of Technical Operations to support all data centers across the Americas portfolio. As a leader within STACK's Operations team, the Vice President of Technical Operations is responsible for developing, enhancing, and supporting the critical programs Playbook that drives consistency, governance, productivity, and efficiency in data center. This leader will champion STACK's critical operations principles of Safety, Team, Availability, Communication, and Knowledge. The Vice President of Technical Operations will report to the Senior Vice President of Operations. Responsibilities of the Technical Operations Vice President include but are not limited to:

• Lead and coach the Technical Operations team as STACK's center of excellence for operations technologies , critical operations workforce development; maintenance, asset management, and availability programs.
• Collaborate with the Operations leadership team to enhance and evolve our Technical Operations program
• Act as a culture carrier who champions safety, transparency, and candor
• Drive definition, development, and implementation of maintenance, quality control, and safety process changes to improve critical operations productivity and effectiveness
• Work with critical operations leadership in the development and governance of the facility maintenance program and equipment/system operation
• Demonstrate technical knowledge and experience in data center electrical and mechanical systems including; power distribution systems, emergency power, UPS systems, Building Management Ssystems (BMS), HVAC, and fire alarm and suppression systems
• Subject matter expert on critical facilities maintenance policies, procedures, safety, training, and data center critical functions
• Develop and implement new maintenance standards as needed to support evolving operational needs
• Ensure that MOP's, SOP's, and EOP's are developed, reviewed and audited through all stages of the maintenance process for data center critical infrastructure.
• Leads the quality assessment program that documents compliance with and opportunities to improve adherence to policies and processes
• Partner with Learning & Development and Critical Operations SMEs to develop and deliver technical training of training for data center critical operations team
• Lead the event management and root cause analysis processes.
• Develop support and training documentation for critical operations tools and processes
• Champions people, process, and technology improvements to increase critical operations effectiveness.
• Gather, document, and share best practices. Act as a change agent.

THE DETAILS:

• Any STACK data center location
• Travel: Up to 50%
• Must be eligible to work in the United States
• Must pass a comprehensive drug and background screening

MUST-HAVE QUALIFICATIONS:

• Minimum 10 years' progressively responsible leadership in data center critical operations.
• Experience leading data center operations programs with experience in large 'hyperscale' operations.
• Bachelor's Degree required. Master's degree is desired but not required.
• Demonstrated success in building organizations during periods of rapid growth.
• Proven ability to influence executive stakeholders and lead through collaboration across complex, dispersed organizations.
• Demonstrated experience evaluating, selecting, and managing Computerized Maintenance Management Systems (CMMS) and Building Management Systems (BMS).
• Proven ability to prioritize and manage competing priorities.
• Experience developing and delivering executive level presentations

Success in this Role will be Measured by:

• Development of a technical operations program that scales with STACK's growth.
• Reduction of operational risk through governance, standards, and risk-informed investments.
• Strong partnerships with Development, Construction, Operations, I.T., People & Culture, and Executive Leadership.
• Effective implementation and governance of STACK's operational playbook and programs.
• Successful leadership of strategic technical operations initiatives and third-party partnerships.

• Building and developing a high-performing technical operations organization.

Compensation Range:

THIS MIGHT BE RIGHT FOR YOU IF:

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.

• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.

• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.

• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.

• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.

• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.

• We're growing - this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law

Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.