ZipRecruiter

Log In

1

Vp Call Center Operations Jobs (NOW HIRING)

Mai Placement

Head Of Operations

Lakewood, NJ

VP of Operations Lakewood, NJ $300,000 - $400,000 DOE Overview A rapidly large growing healthcare ... Oversee practice management, call center operations, front desk teams, scheduling, medical records ...

Vestis

VP, Distribution Operations

Lawrenceville, GA · On-site

The Vice President of Distribution Center Operations will lead the product distribution strategy ... To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at ...

Capital Credit Union

SVP Operations

Green Bay, WI

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

next page

Showing results 1-20

All JobsVp Call Center Operations Jobs

Vp Call Center Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vp call center operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for vp call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations job?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the Vp Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

More about Vp Call Center Operations jobs
What cities are hiring for Vp Call Center Operations jobs? Cities with the most Vp Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Vp Call Center Operations jobs? States with the most job openings for Vp Call Center Operations jobs include:
What job categories do people searching Vp Call Center Operations jobs look for? The top searched job categories for Vp Call Center Operations jobs are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Manager, Call Center Operations

Manager, Call Center Operations

Mosaic Pharmacy Service

Sterling, VA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
Manager, Call Center Operations
Mosaic Pharmacy Service
Fully Remote (US) • Patient Enrollment and Contact Center
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You'll Make a Difference
In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve.
Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home.
What You'll Do
  • Oversee inbound and outbound call center operations across phone, digital, and chat channels.
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals.
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed.
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels.
  • Serve as the escalation point for complex patient or staff issues.
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience.
  • Support hiring, onboarding, and ongoing training activities for the team.
  • Drive continuous improvement initiatives across workflows, tools, and processes.
  • Prepare and present performance reports to leadership.

Compensation
The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity.
Benefits
RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium
  • A Health Savings Account with company contributions
  • A 401(k) retirement plan with an employer match
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
  • An Employee Assistance Program and a benefits Customer Advocate service
  • Paid time off and paid company holidays
  • Company-provided laptop and phone to support remote work
  • Support for professional development and training

Equal Employment Opportunity
RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Requirements
What We're Looking For
Required
  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors.
  • Strong understanding of call center KPIs, workforce management, and operational metrics.
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors.
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help.
  • Dedicated, distraction free home working environment.
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.
  • Will report to the VP, Member Engagement
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred
  • Healthcare, pharmacy, or insurance call center experience.
  • Experience leading a remote-first or hybrid call center team.

Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Salary Description
$90,000-$100,000

Apply