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Vp Call Center Operations Jobs (NOW HIRING)

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

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$68.5K

$155.8K

$264K

How much do vp call center operations jobs pay per year?

As of Jul 17, 2026, the average yearly pay for vp call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a VP of Call Center Operations, annual salaries of $300,000 or more are possible with extensive experience, leadership skills, and often include bonuses and incentives. High-level executive roles in large organizations or corporations typically reach this compensation level, especially with additional benefits and performance-based pay. Other roles in finance, law, or specialized medical fields can also exceed this threshold, but for call center leadership, such salaries are usually associated with senior executive positions in sizable companies.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Director or Vice President of Call Center Operations, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

How to become VP of OPS?

To become a VP of Call Center Operations, candidates typically need extensive experience in call center management, strong leadership skills, and a track record of improving operational efficiency. A bachelor's degree in business, management, or a related field is often required, with many VPs holding advanced degrees or certifications in leadership or operations management. Progressing through roles such as operations manager or director and demonstrating strategic planning abilities are common steps toward this executive position.

What is a VP Call Center Operations job?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What is the highest paid VP position?

The highest paid VP position is typically the Vice President of Sales or Vice President of Corporate Development, with total compensation often exceeding $300,000 annually, including base salary, bonuses, and stock options. Compensation varies by industry, company size, and location, with executive-level roles in large corporations earning significantly more. These roles often require extensive leadership experience and strategic skills.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the Vp Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

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What cities are hiring for Vp Call Center Operations jobs? Cities with the most Vp Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
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What job categories do people searching Vp Call Center Operations jobs look for? The top searched job categories for Vp Call Center Operations jobs are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Vice President - Operations

Vice President - Operations

Flagger Force, LLC

Hummelstown, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Flagger Force rating

5.6

Company rating: 5.6 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

4th of 7 rated traffic management

Job description

Flagger Force, an industry leader in traffic control, is currently hiring a Vice President - Operations to work out of our Operations Services Center (OSC) in Hummelstown, PA.  

The Vice President of Operations is a senior executive and a key member of the organization’s leadership team, working in close alignment with peer Vice Presidents in support of the CEO.  This role is responsible for developing and executing organizational strategies that elevate operational performance, strengthen client partnerships and drive scalable, technology-enabled service delivery within the short-term traffic control industry.

The VP of Operations provides executive leadership to the Operations Services Center (OSC), a 24/7/365 logistical and tactical support function. The role requires strategic thinking, operational discipline, and the ability to engage effectively with executives, senior client leaders and cross-functional partners.  All interactions must exemplify the company’s values, vision and mission.   


 

EXECUTIVE LEADERSHIP & STRATEGY

  • Serve as a core member of the executive team, contributing to organizational strategy, operational planning and long-term growth objectives
  • Work closely with other executives and department heads to ensure alignment of operational goals with the overall business strategy
  • Engage with senior leadership to align operations with enterprise priorities, financial goals and performance expectations
  • Oversee OSC performance and ensure operational metrics are met or exceeded across logistical and dispatch functions
  • Lead, mentor and develop the operations management team, fostering a culture of high performance and continuous improvement.

OPERATIONS SERVICES CENTER (OSC)

  • Provide direct leadership to the Senior Manager, Managers and all Operations Services Center employees.  Responsible for all logistical coordination, dispatching, high velocity recruiting, tactical support and direct employee support.
  • Establish and monitor OSC-specific Key Performance Indicators (KPIs), driving accountability for operational excellence and service quality.
  • Evaluate and enhance OSC processes, technology utilization, and team structure to support scalability and efficiency.

FIELD MANAGEMENT COLLABORATION (NO DIRECT OVERSIGHT)

  • Work collaboratively with the VP of Field Operations and field leadership teams to ensure alignment, communication, and coordinated execution between OSC and Field Management.
  • Support shared KPI development and joint problem-solving to improve field readiness, client outcomes and seamless service delivery.
  • Partner with Field Management on initiatives requiring cross-functional alignment, operational planning or client-related coordination.

CLIENT ENGAGEMENT & CONTRACT SUPPORT

  • Represent the Operations function in executive-level client interactions, ensuring service quality, responsiveness and partnership standards are met.
  • Participate in recurring client business reviews to evaluate service delivery, identify trends and strengthen strategic relationships.
  • Support new and renewal client contract negotiations at the request of the CEO and VP of Business Development.

PROCESS IMPROVEMENT & INNOVATION

  • Lead cross-functional efforts to streamline workflows, reduce complexity and maximize the use of technology across Operations.
  • Drive a culture of continuous improvement, innovation and problem-solving to support organizational growth.

TALENT LEADERSHIP & DEVELOPMENT

  • Lead, mentor and support the professional development of the OSC teams through regular coaching, feedback and performance evaluations.
  • Develop talent pipelines, succession plans and career progression pathways within the OSC.
  • Assess and refine departmental structure, roles and processes to meet future operational needs.

CROSS-FUNCTIONAL PARTNERSHIPS

  • Ensure strong collaboration between Operations and key departments including Field Operations, Fleet, Finance, Sales, Communications, Human Resources, Risk and Safety.
  • Support strategic initiatives and enterprise-wide projects that require cross-functional leadership and integrated operational support.

Other Responsibilities:

  • Perform additional duties as assigned by the CEO.
  • Model the organization’s values, mission and leadership expectations
  • Ensure adherence to all Flagger Force processes and procedures.

What Flagger Force Offers:

  • Medical, vision and dental insurance
  • 401k w/company match
  • Generous paid time off
  • On-site fitness facility
  • Paid holidays
  • Health savings account
  • Company paid benefits (long term disability and basic life/AD&D)
  • Employee assistance program
  • Tuition and education assistance
  • Employee appreciation events
  • Giving back to the communities we serve through paid volunteer time off
  • Professional development opportunities

  • 10+ years progressive leadership experience, executive-level experience strongly preferred.
  • Bachelor’s Degree required, advanced degree preferred
  • Background in operations, logistics, project management and people leadership.
  • Strong analytical, strategic thinking and decision-making skills.
  • Exceptional communication, collaboration and executive presence.
  • Demonstrated experience driving process improvement and leading organizational change.
  • Proficiency in Microsoft Office and comfort with modern operational technologies.
  • Steel toed boots or the ability to obtain prior to employment

Working Conditions

  • Primarily indoor, climate-controlled office environment.
  • Occasional regional travel required

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

#LI-ONSITE


Bachelors Degree

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