ZipRecruiter

Log In

1

Vp Call Center Operations Jobs (NOW HIRING)

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

BluZinc

COO SVP Operations

Gainesville, FL · On-site +1

Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre ... For those with an ideal profile match we will arrange a confidential / call to learn more about ...

next page

Showing results 1-20

All JobsVp Call Center Operations Jobs

Vp Call Center Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vp call center operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for vp call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations job?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the Vp Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

More about Vp Call Center Operations jobs
What cities are hiring for Vp Call Center Operations jobs? Cities with the most Vp Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Vp Call Center Operations jobs? States with the most job openings for Vp Call Center Operations jobs include:
What job categories do people searching Vp Call Center Operations jobs look for? The top searched job categories for Vp Call Center Operations jobs are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Manager, Call Center Operations

Manager, Call Center Operations

MUSC Health & Medical University of SC

Charleston, SC • On-site

Full-time

Posted 9 days ago

MUSC Health rating

6.8

Company rating: 6.8 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

483rd of 877 rated healthcare providers

Job description

Job Description Summary
The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000593 CHS - Patient Access Center
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

What MUSC Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

MUSC Health logo

About MUSC Health

Sourced by ZipRecruiter

MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Charleston, SC, US

Year founded

1824

View All MUSC Health Jobs

Apply