ZipRecruiter

Log In

1

Vp Call Center Operations Jobs in Connecticut (NOW HIRING)

Resonetics

VP, Operations

Bethel, CT · On-site

$225K - $300K/yr

... center led functions of Quality, EHS, and Global Supply Chain. The VP of Operations partners ... closely with executive leadership to shape and execute the company's business strategy, ensuring ...

Resonetics

VP, Operations

Bethel, CT

$225K - $300K/yr

... with center ledfunctions of Quality, EHS, and Global Supply Chain. The VP of Operations partners ... closely with executive leadership to shape and execute the company's business strategy, ensuring ...

Resonetics

VP, Operations

Bethel, CT

$225K - $300K/yr

... center led functions of Quality, EHS, and Global Supply Chain. The VP of Operations partners ... closely with executive leadership to shape and execute the company's business strategy, ensuring ...

next page

Showing results 1-20

All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Connecticut

Vp Call Center Operations information

See Connecticut salary details

$65.2K

$148.2K

$251.1K

How much do vp call center operations jobs pay per year?

As of Aug 27, 2026, the average yearly pay for vp call center operations in Connecticut is $148,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,900.00 and $176,000.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Connecticut?

The most popular types of Call Center Operations jobs in Connecticut are:

What are popular job titles related to Vp Call Center Operations jobs in Connecticut?

For Vp Call Center Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Connecticut look for?

The top searched job categories for Vp Call Center Operations jobs in Connecticut are:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $148,191 per year, or $71.2 per hour.

VP, Operations

Resonetics

Bethel, CT • On-site

$225K - $300K/yr

Full-time

Posted 21 days ago

Resonetics rating

7.1

Company rating: 7.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Overview
Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.
The Vice President of Operations is a key leader responsible for driving operational excellence in a large complex manufacturing site. This role provides strategic and tactical leadership to Production, Manufacturing Engineering, and Facilities/Maintenance while working with center led
functions of Quality, EHS, and Global Supply Chain. The VP of Operations partners closely with executive leadership to shape and execute the company's business strategy, ensuring scalable growth, operational efficiency, and strong financial performance.
This role carries full P&L accountability, with success measured by performance against budget, operational KPIs, and the ability to build a high-performing, continuous improvement-driven organization.
Join Resonetics and be part of a team that's redefining medical device manufacturing. If you're passionate about innovation and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
  • Lead and scale a large operations organization, ensuring alignment with corporate strategy and growth objectives.
  • Build and foster a high-performance team focused on accountability, collaboration, and continuous improvement.
  • Drive operational excellence initiatives, including Lean and Six Sigma methodologies, to improve quality, cost, delivery, and continous improvement.
  • Develop and execute strategic growth plans, including capacity expansion, process optimization, and operational scalability.
  • Own full P&L performance, ensuring achievement of financial targets, cost control, and margin expansion.
  • Establish, monitor, and continuously improve key performance indicators across safety, quality, delivery, and cost.
  • Ensure compliance with all regulatory and quality standards, including ISO and FDA requirements.
  • Partner cross-functionally with Quality, EHS/Facilities, Supply Chain, Commercial, R&D, and Finance teams to align operational capabilities with customer and market needs.
  • Provide regular, accurate, and insightful reporting on operational and financial performance to executive leadership.
  • Lead the development and execution of annual operating plans, budgets, and long-term strategic initiatives.
  • Champion a strong safety culture and ensure adherence to all environmental, health, and safety standards.
  • Support mergers, acquisitions, and integration activities, including participation in due diligence as needed.
  • Ensure infrastructure, systems, and technologies support current operations and future growth.
  • Perform other duties as required.

Required Qualifications
  • 10-15+ Years experience in manufacturing; CDMO/Med Device industry experience preferre.
  • Demonstrated success leading a production operation to achieve a balanced scorecard (Safety, Quality, Delivery, Cost).
  • Track record of building and leading high-performing teams to deliver results and achieve business objectives.
  • Strong continuous improvement mindset, with experience working within a lean, six sigma organization.
  • Data driven mindset -Uses KPIs, dashboards, and metrics to drive performance
  • Experience leading an organization through change.
  • Proven ability to partner effectively across the enterprise, including close collaboration with commercial teams and clear communication with senior leadership.

Physical Demands
  • Ability to support a 24/7 operation, including extended hours as
  • This is a full-time on-site role.

Compensation
  • The compensation for this role is competitive and will be based on experience and qualifications. The anticipated salary range is $225,000.00 to $300,000.00.
  • Our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.

What Resonetics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply