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Call Center Manager Jobs in Connecticut (NOW HIRING)

D H Radomski Inc

Call center Manager

Hartford, CT · On-site

$20 - $37/hr

Lead the Way as a Call Center Manager at D. H. Radomski Inc.! Are you ready to take your leadership skills to the next level? At D. H. Radomski Inc., we've been helping homeowners in the greater ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00. The Call Center Specialist position ...

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... management services, has successfully delivered strategic solutions to large and small businesses ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Connecticut

Call Center Manager information

See Connecticut salary details

$28.1K

$60.7K

$104.2K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Connecticut is $60,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Connecticut? The most popular types of Call Center jobs in Connecticut are:
What are popular job titles related to Call Center Manager jobs in Connecticut? For Call Center Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Connecticut look for? The top searched job categories for Call Center Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Call Center Manager jobs? Cities in Connecticut with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Connecticut as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $60,724 per year, or $29.2 per hour.

Call center Manager

D H Radomski Inc

Hartford, CT • On-site

$20 - $37/hr

Full-time

Posted 5 days ago

Job description

Lead the Way as a Call Center Manager at D. H. Radomski Inc.!

Are you ready to take your leadership skills to the next level? At D. H. Radomski Inc., we’ve been helping homeowners in the greater Hartford area with their exterior improvement projects for over 40 years. As a family-owned business, we pride ourselves on building strong relationships with our customers and delivering exceptional service. Now, we’re looking for a Call Center Manager to join our team and help us continue our legacy of excellence.

What You’ll Do

As our Call Center Manager, you’ll play a key role in ensuring our customers receive the best possible service. Here’s what you can expect in this role:

  • Lead and inspire a team of call center representatives to meet and exceed performance goals.
  • Monitor and evaluate call center operations to ensure efficiency and top-notch customer service.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Train and mentor team members to help them reach their full potential.
  • Handle escalated customer concerns with professionalism and care.
  • Collaborate with other departments to ensure seamless communication and operations.
What We’re Looking For

We’re searching for a motivated and experienced leader who thrives in a fast-paced environment. To succeed in this role, you’ll need:

  • At least 1 year of experience in a call center or customer service management role.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • A knack for problem-solving and decision-making.
  • A customer-first mindset with a passion for delivering outstanding service.
What We Offer

At D. H. Radomski Inc., we value our team members and are committed to providing a supportive and rewarding work environment. Here’s what you’ll enjoy as part of our team:

  • Paid training to set you up for success.
  • Health care benefits to support your well-being.
  • The opportunity to work with a family-owned company that values integrity, hard work, and customer satisfaction.
Why Join Us?

At D. H. Radomski Inc., we’re more than just a company—we’re a family. We believe in treating our employees with respect and fostering a positive, collaborative workplace. By joining our team, you’ll have the chance to make a real impact on our customers and contribute to a company with a proud history and a bright future.

Ready to Apply?

If you’re ready to bring your leadership skills to a company that values excellence and customer satisfaction, we’d love to hear from you! Apply today and take the next step in your career with D. H. Radomski Inc.


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