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Call Center Manager Jobs in Connecticut (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

EmblemHealth

Supervisor, Call Center

Farmington, CT · On-site

Summary of Position Develop, supervise, and audit the telephone call center staff to consistently ... of experience managing staff and processes in a customer service environment (Required)

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00. The Call Center Specialist position ...

Town Fair Tire

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to ...

Town Fair Tire Centers

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

See More See Less A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will ...

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Call Center Manager information

See Connecticut salary details

$28.1K

$60.7K

$104.2K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Connecticut is $60,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Connecticut?

The most popular types of Call Center jobs in Connecticut are:

What are popular job titles related to Call Center Manager jobs in Connecticut?

For Call Center Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Connecticut look for?

The top searched job categories for Call Center Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Call Center Manager jobs?

Cities in Connecticut with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,724 per year, or $29.2 per hour.

Call Center Manager - Samford, CT

The Symicor Group

Stamford, CT • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Call Center Manager – Samford, CT – Job # 3361B Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our unique value proposition centers around providing the best available banking and accounting talent, with most of our recruiters being former bankers or accountants. We excel at evaluating top banking and accounting talent in the market.

Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group is ready to deliver premium results. The Position Our community bank client seeks to fill a Call Center Manager role in the Samford, CT market. Call Center Manager responsibilities include: Leading and supervising Call Center Supervisors and Digital Service Representatives. Motivating, mentoring, and training staff to achieve goals and ensure a positive customer experience.

Acting as a key resource for customer education about bank products and services. Processing transactions accurately and resolving complex product and service issues for members and team members. Managing volume and supporting the team through engagement assistance, application processing, and handling customer requests to meet service levels. Utilizing knowledge of bank products, services, and compliance to train staff effectively.

Creating and evaluating reports on customer engagement and application trends to inform staffing and support service goals. Assessing staffing needs and managing schedules to ensure service levels are maintained. Providing professional customer service via phone, email, and other communication channels. Staying updated with technology trends to support staff and membership as new technologies emerge. Interviewing prospective staff, evaluating performance, and managing disciplinary actions.

Promoting a positive work environment through effective communication and demonstrating the bank's core values of Service, Teamwork, Integrity, and Responsibility. Keeping abreast of industry developments, including regulatory changes and technological advancements. Who Are You? You are someone eager to influence your development and pursue your passions. You see a job title as a starting point for your future, not the final definition of who you are.

You also bring the following skills and experience: Bachelor's degree is strongly preferred, preferably in Business Management or related fields. At least 3 years of relevant management experience in banking, lending, or call center roles. Extensive knowledge of state and federal regulatory compliance and credit union policies, with basic legal processing knowledge.

Strong management, analytical, interpersonal, written, and verbal communication skills. Technical proficiency in Microsoft 365, Fiserv DNA, NCR Digital Banking, and loan origination systems is preferred. Knowledge of other banking and lending systems is a plus. The next step is yours. Email your current resume along with the position you are interested in to:

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