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Call Center Manager Jobs in Connecticut (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00. The Call Center Specialist position ...

Town Fair Tire

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to ...

Town Fair Tire Centers

Call Center

East Haven, CT

$15.50 - $20/hr

See More See Less A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will ...

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Call Center Manager information

See Connecticut salary details

$28.1K

$60.7K

$104.2K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Connecticut is $60,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Connecticut?

The most popular types of Call Center jobs in Connecticut are:

What are popular job titles related to Call Center Manager jobs in Connecticut?

For Call Center Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Connecticut look for?

The top searched job categories for Call Center Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Call Center Manager jobs?

Cities in Connecticut with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,724 per year, or $29.2 per hour.

Call Center - Incoming

Hamilton Connections

East Haven, CT • On-site

$18/hr

Contractor

Re-posted 3 days ago

Job description


Call Center openings in East Haven, CT! Pay starts at $18.00 an hour.
Retail and in-person customer service experience are encouraged to apply. In this role, you will be responsible for handling client calls to schedule appointments.
Responsibilities for Call Center:
  • Manage incoming customer calls with a positive attitude
  • Track interactions and update client information on client software
  • Skillfully navigate objections to secure appointments
  • Positive attitude while scheduling call center customers
  • Keep a solid handle on products to tell customers

Skills for Call Center:
  • Listening and communicating
  • Data entry
  • Build trust with customers
  • Excellent customer service
  • Fluency in English is required; additional language skills are a plus

Details for Call Center:
  • Call center is $18.00 per hour, weekly
  • 35 - 45 hours per week
  • Monday - Saturday (rotating Saturday's)
  • Part time or full time available
  • Long term position

Additional Information
Please select "Apply Online" to submit your application for this position.
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