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Call Center Manager Jobs in Fairfield, CT (NOW HIRING)

LIPAPRD

Manager Call Center Operations

Melville, NY · On-site

The Call Center Manager will collaborate with other teams to ensure proper staffing, budget management, and manage team projects as needed. Will also work closely with Customer Technology and Market ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Management and resolve customer complaints * Sell products and place customer orders in the ... Call Center Agent Qualifications and Skills * High school diploma or equivalent * Proficient in ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Management and resolve customer complaints * Sell products and place customer orders in the ... Call Center Agent Qualifications and Skills * High school diploma or equivalent * Proficient in ...

Town Fair Tire

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to ...

Town Fair Tire Centers

Call Center

East Haven, CT · On-site

$15.50 - $20/hr

See More See Less A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will ...

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Call Center Manager information

See Fairfield, CT salary details

$30.1K

$65.1K

$111.6K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Fairfield, CT is $65,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Fairfield, CT?

The most popular types of Call Center jobs in Fairfield, CT are:

What are popular job titles related to Call Center Manager jobs in Fairfield, CT?

For Call Center Manager jobs in Fairfield, CT, the most frequently searched job titles are:

What cities near Fairfield, CT are hiring for Call Center Manager jobs?

Cities near Fairfield, CT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Fairfield, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,087 per year, or $31.3 per hour.

Call Center Manager

Long Island Select Healthcare Inc.

Hauppauge, NY • On-site

Full-time

Re-posted 29 days ago

Job description

  1. General Purpose of the Job

Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts.

  1. Essential Duties & Responsibilities
  1. Responsible for the onboarding and training of Call Center representatives.
  1. Management of diffusing situations prior to being escalated to administration
  1. Serve as Lead to the external call center team for any inquiries or questions
  2. Oversight of implemented break/lunch schedules
  1. Responsible for managing scheduling conflicts of internal staff/coverage
  2. Provide flexible coverage of front-desk and/or call center when staffing needs require.
  3. Works cohesively within the Patient Services Department.
  4. Maintains confidentiality of patients, administrative, and financial functions
  5. Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers.
  6. Manage high-volume amount of inbound and outbound calls in a timely manner.
  1. Answers phone promptly; in a polite and professional manner
  2. Documents all incoming & outgoing phone calls within the EMR
  3. Meet or exceed Quality Assurance Requirements and other key performance metrics.
  4. Maintains minimum 80 answered calls and 90% call answer rate daily
  1. Schedules appointments for patients:
    1. Obtains & Enters accurate demographic information into the EMR
    2. Identifies client needs, clarifies information, researches issues and provides solutions.
    3. Identifies appropriate insurance as needed and re-verifies accordingly
    4. Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
    5. Reviews appointment details with caller prior to hanging up
    6. Updates patient registration/demographic info with new/terminated insurance policies, copay information
    7. Makes reminder phone calls as requested
    8. Reschedules appointments when necessary
  2. Acts as liaison between patient and Health Center Staff
    1. Directs calls to other departments/individuals when needed
    2. Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
    3. Understands when to escalate calls to management
  3. Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
  4. Communicates Sliding Scale policy to patients, requests documentation.
  5. Complete side-by-side evaluations with employees to help with training and development
  6. Complete call-monitoring to ensure quality and training throughout the call center regularly
  7. Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department
  8. Enforce policies and procedures within the call center department on behalf of leadership.
  9. All other duties as assigned by the Patient Services Manager.
  1. Supervisory Responsibilities

None.

  1. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Education and/or Experience

High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required.

  1. Necessary Skills & Abilities

Language Skills  

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills  

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability  

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Computer Skills  

To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.

 

Other Skills and Abilities  

  1. Strong Communication and People skills both verbal and written
  2. Strong problem solving skills
  3. Experience with clerical procedures
  1. Well organized and able to handle multiple priorities
  2. Understanding and application of telephone etiquette
  1. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

  1. Travel

This position may require traveling to different clinic locations depending upon scheduling needs.

  1. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).