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Call Center Manager Jobs in Farmington, CT (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Farmington, CT

Call Center Manager information

See Farmington, CT salary details

$31.3K

$67.7K

$116.1K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Farmington, CT is $67,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $79,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
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For Call Center Manager jobs in Farmington, CT, the most frequently searched job titles are:

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Farmington, CT as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $67,707 per year, or $32.6 per hour.

Call Center Supervisor

Fair Haven Community Health Care

New Haven, CT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
The Call Center Supervisor is responsible for the daily supervision and operational oversight of a remote team of Call Center Representatives. This position ensures timely patient access, exceptional customer service, and achievement of departmental performance goals through workforce management, real-time operational oversight, quality monitoring, employee coaching, and continuous process improvement. Working in partnership with the Call Center Manager and operational leadership, the Supervisor promotes operational excellence, regulatory compliance, and a high-quality patient experience.
Duties and responsibilities
The Call Center Supervisor works closely with patients, providers, and operational leadership while overseeing daily call center operations. Typical duties include, but are not limited to:
  • Supervise, coach, mentor, and develop assigned Call Center Representatives.
  • Conduct performance evaluations, one-on-one meetings, competency assessments, and ongoing staff development.
  • Monitor attendance, schedule adherence, productivity, and employee engagement.
  • Monitor inbound call queues, service levels, wait times, abandonment rates, and staffing throughout the day.
  • Coordinate staffing adjustments, breaks, and lunches to maintain service levels.
  • Serve as the primary escalation resource for workflow, scheduling, and patient concerns.
  • Conduct routine call quality reviews, documentation audits, and workflow compliance monitoring.
  • Ensure compliance with organizational policies, HIPAA, and patient confidentiality standards.
  • Analyze operational and productivity metrics to identify trends and opportunities for improvement.
  • Prepare and communicate operational performance reports to leadership.
  • Participate in recruitment, onboarding, orientation, training, and cross-training of staff.
  • Collaborate with the Patient Access leadersip to implement workflow improvements, operational initiatives, and departmental goals.
  • Provides frontline support by answering inbound calls, completing outbound outreach, assisting with appointment recapture, and supporting representatives during periods of high call volume.

Qualifications
The Call Center Supervisor serves as a leader within the Call Center Department and must demonstrate strong leadership, communication, customer service, and problem-solving skills. The successful candidate will possess:
  • High School Diploma or GED required; Associate's degree preferred.
  • Minimum of five (5) years of experience in a high-volume healthcare call center or patient access environment and a minimum of two (2) years of supervisory or leadership experience is required.
  • Experience with electronic health record systems is also required, use of Epic preferred.
  • Experience leading remote or hybrid teams is preferred.
  • Strong leadership, coaching, conflict resolution, and interpersonal skills.
  • Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment while meeting established performance goals.
  • Bilingual (English/Spanish) a must.

Direct Reports
Call Center Representatives
What we offer
  • Major medical, dental and vision
  • Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Tuition reimbursement
  • And much more...

American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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