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Call Center Manager Jobs in Manchester, CT (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations. SUMMARY The Call Center Specialist position requires an outgoing ...

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00. The Call Center Specialist position ...

Goodwin University

Call Center Representative

East Hartford, CT · On-site

$36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Hot Job East Hartford, CT - East Hartford, CT 06118 Overview Position Type Full Time Description The mission of Goodwin University is to educate a diverse student ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Manchester, CT

Call Center Manager information

See Manchester, CT salary details

$29.8K

$64.5K

$110.6K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Manchester, CT is $64,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Manchester, CT?

The most popular types of Call Center jobs in Manchester, CT are:

What are popular job titles related to Call Center Manager jobs in Manchester, CT?

For Call Center Manager jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Manchester, CT look for?

The top searched job categories for Call Center Manager jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Call Center Manager jobs?

Cities near Manchester, CT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,472 per year, or $31 per hour.

Call Center

Global Channel Management

East Hartford, CT • On-site

$16 - $19.75/hr

Other

Re-posted 15 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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