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Call Center Manager Jobs in Bloomfield, CT (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

EmblemHealth

Supervisor, Call Center

Farmington, CT · On-site

Summary of Position Develop, supervise, and audit the telephone call center staff to consistently ... of experience managing staff and processes in a customer service environment (Required)

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Call Center Manager information

See Bloomfield, CT salary details

$29.5K

$63.8K

$109.4K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Bloomfield, CT is $63,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $74,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Bloomfield, CT?

The most popular types of Call Center jobs in Bloomfield, CT are:

What cities near Bloomfield, CT are hiring for Call Center Manager jobs?

Cities near Bloomfield, CT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bloomfield, CT as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $63,790 per year, or $30.7 per hour.

Call Center Agent

Westfield Bank

Westfield, MA • On-site

$25.92 - $38.88/hr

Full-time

Re-posted 5 days ago

Job description

Position: Call Center Agent
Department: Call Center
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade: 9
Reports to: Call Center Manager
Amount of Travel Required: No Travel
Positions Supervised: N/A
SCHEDULE
  • Sunday OFF
  • Monday 8:00a - 4:30p
  • Tuesday 10:45a - 7:15p
  • Wednesday OFF
  • Thursday 8:30a - 5:00p
  • Friday 8:30a - 5:00p
  • Saturday 8:15a - 3:15p

POSITION SUMMARY
Perform a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships.
ESSENTIAL FUNCTIONS
  • Deliver an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email by meeting/exceeding established customer service standards.
  • Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions.
  • Assist callers with account inquiries, product inquiries, problem resolution and respond to general banking questions.
  • Respond to all email correspondence by internet, email and/or forward to appropriate Westfield Bank employee.
  • Perform online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, creating profiles for non-US citizens, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users.
  • Provide support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements
  • Review and analyze red flags to detect suspected fraud and unauthorized account access.
  • Execute fraud response procedures, including account lockdown and additional safeguards, while providing clear direction to customers on recovery and prevention measures.
  • Notify appropriate internal departments of fraud activity to initiate additional review and corrective action.
  • Perform card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers.
  • Report issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group.
  • Maintain working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule, in part, by participating in department meetings, training, and coaching sessions.
  • Meets or exceed all referral goals.
  • Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy.
  • Must complete BSA, AML, and other Regulatory and Continued Education and Call Center Customer Service Training as assigned. Performs additional responsibilities as requested.
  • Act as designated weekend backup for the Security Department, overseeing verification and approval of online banking enrollment requests.
  • Perform account and person maintenance in the core operating system including, but not limited to, check/ACH stop payments, fee rebates, check orders, and other maintenance requests.
  • Serve as after-hours/weekend support for Electronic Services, overseeing maintenance of complex debit card orders to ensure timely maintenance and creation.

POSITION QUALIFICATIONS
Competencies
  • Analytical Skills
  • Communication
  • Customer Relations
  • Decision-Making/Judgment
  • Job Knowledge

Education/Experience/Skills & Abilities
  • High School Diploma or G.E.D. required.
  • At least two years of banking experience required.
  • Exceptional interpersonal and customer service skills (verbal and written)
  • Ability to adjust quickly to different work situations, remain composed under pressure and in stressful situations.
  • Strong decision and resolution making skills.
  • Identify opportunities to cross-sell or refer bank products and services. Basic computer skills and the ability to use multiple banking systems/software simultaneously.

PHYSICAL DEMANDS
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: C (Constantly)
Handling / Fingering: F (Frequently)
Reach Outward N: (Not Applicable)
Reach Above Shoulder: N (Not Applicable)
Climb: N (Not Applicable)
Crawl: N (Not Applicable)
Squat or Kneel: N (Not Applicable)
Bend: N (Not Applicable)
Lift/Carry
10 lbs or less: N (Not Applicable)
11-20 lbs: N (Not Applicable)
21-50 lbs: N (Not Applicable)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: N (Not Applicable)
13-25 lbs: N (Not Applicable)
26-40 lbs: N (Not Applicable)
41-100 lbs: N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE: 1000933

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