ZipRecruiter

Log In

1

Call Center Manager Jobs in Bloomfield, CT (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Bloomfield, CT

Call Center Manager information

See Bloomfield, CT salary details

$29.5K

$63.8K

$109.4K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Bloomfield, CT is $63,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $74,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Bloomfield, CT?

The most popular types of Call Center jobs in Bloomfield, CT are:

What cities near Bloomfield, CT are hiring for Call Center Manager jobs?

Cities near Bloomfield, CT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Bloomfield, CT as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $63,790 per year, or $30.7 per hour.

Call Center Marketing Specialist

Yankee Home Improvement

Chicopee, MA • On-site

$16 - $19/hr

Part-time

Re-posted 12 days ago

Job description


Call Center Marketing Specialist
Yankee Home - Chicopee, MA
Job Type: Part-time
Shifts: 4pm-8pm Monday-Friday,
flexible every other Saturday for mid-shift
Location: On-Site, Chicopee, MA 01022
Yankee Home Improvement, one of the best-known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.
In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top-rated home improvement products and services.
Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package.
If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening.
Control your own pay- your bonus is uncapped, based on the performance you bring to the table!
Qualifications:
  • Enthusiastic and positive attitude.
  • Exceptional communication skills.
  • Creativity and problem-solving ability.
  • Basic technological aptitude.
  • Reliable transportation.
  • High school diploma or equivalent (required).
  • Experience in customer service or call center (preferred).

Then We Will Provide:
  • Comprehensive, Paid Training
  • Uncapped earning potential- bonuses paid biweekly
  • Team-based incentives and Employee Appreciation events
  • Opportunities for Advancement
  • Flexible Work Schedules

Requirements:
  • Reliable Transportation
  • Ability to commute to Office in Chicopee, MA
  • High school or equivalent (Required)
  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

What's in it for you:
  • Pay: $16.00 - $19.00 per hour
  • Bonus opportunities
  • Performance bonus
  • Comprehensive paid training
  • Uncapped earning potential with biweekly bonuses
  • Employee discount

Requirements
  • Available to work on-site at the Chicopee Office
  • Available to work 4pm-8pm Monday-Friday, flexible every other Saturday for mid-shift
  • Enthusiastic and positive attitude.
  • Exceptional communication skills.
  • Creativity and problem-solving ability.
  • Basic technological aptitude.
  • Reliable transportation.
  • High school diploma or equivalent (required).
  • Experience in customer service or call center (preferred).

Benefits
  • Uncapped earning potential with biweekly bonuses
  • Employee discount

Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Job ID: ZR_9_JOB

Apply