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Call Listener Jobs in Connecticut (NOW HIRING)

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Effectively listening and communicating clearly and precisely to internal clients as well as ... Have a minimum 2 years call center experience in a supervisory/leadership role. * Exhibit ...

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you! What You'll Do As a Customer Service Representative, you'll play an ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Connecticut? For Call Listener jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Connecticut look for? The top searched job categories for Call Listener jobs in Connecticut are:
What cities in Connecticut are hiring for Call Listener jobs? Cities in Connecticut with the most Call Listener job openings:
Call Listener jobs near you
Call Center - Incoming

Call Center - Incoming

Hamilton Connection

East Haven, CT • On-site

$18/hr

Other

Posted 7 days ago

Job description

Job Description
Call Center openings in East Haven, CT! Pay starts at $18.00 an hour.
Retail and in-person customer service experience are encouraged to apply. In this role, you will be responsible for handling client calls to schedule appointments.
Responsibilities:
  • Manage incoming customer calls with a positive attitude
  • Track interactions and update client information on client software
  • Skillfully navigate objections to secure appointments
  • Positive attitude while scheduling call center customers
  • Keep a solid handle on products to tell customers
Skills:
  • Active listening and communicating
  • Data entry
  • Familiarity with technology sales concepts and call center practices
  • Build trust with customers
  • Excellent customer service
  • Fluency in English is required; additional language skills are a plus
Details:
  • Call center is $18.00 per hour, weekly
  • 35 - 45 hours per week
  • Monday - Saturday (rotating Saturday's)
  • Part time or full time available
  • Long term position

Additional Information
Please select "Apply Online" to submit your application for this position.
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