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Call Listener Jobs in Connecticut (NOW HIRING)

Pae

Call Center Administrator

Groton, CT · On-site

$17.75 - $23.50/hr

As a Call Center Administrator, you will be responsible for daily service requests called in or ... Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and ...

New

Amentum

Call Center Administrator

Groton, CT · On-site

$17.75 - $23.50/hr

As a Call Center Administrator, you will be responsible for daily service requests called in or ... Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and ...

New

CGI Inc.

Senior Data Analyst

Stamford, CT · On-site

$91K - $115K/yr

Pull UCIDs for call listening exercises . Write SQL for proof of concept analyses and targeted data pull across specific timeframes . Research and resolve identified data issues . Create data driven ...

Hoffman Auto Group

Client Care Coordinator

West Simsbury, CT · On-site

$18 - $23.50/hr

Master and follow all training materials including inbound service call guides and Strategic ... Possesses effective communication skills: oral, written, listening. * Works well with customers ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Connecticut

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Connecticut?

For Call Listener jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Connecticut look for?

The top searched job categories for Call Listener jobs in Connecticut are:

What cities in Connecticut are hiring for Call Listener jobs?

Cities in Connecticut with the most Call Listener job openings:

Call Listener jobs near you

Residential Plumbing Service Technician (Evening and Weekends)

Call The Bee

Farmington, CT • On-site

$55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Overview
MUST BE LICENSED IN THE STATE OF CT!
P2 or P1 - JOURNEYMAN OR MASTER PLUMBING LICENSE
Alternative schedules available:
  • Four 10 hour shifts a week
  • Tuesday - Saturday
  • Wednesday - Sunday
  • 12pm - 8pm, 2pm - 10pm
  • Nights & Weekends, etc.

Looking to continue your career as a Residential Service Plumber? Join Call The Bee, a leading provider in the Apex Service Partners network, for an exciting opportunity as a Residential Service Plumber in Farmington, CT. We are looking for a dedicated professional who takes pride in their work and is eager to grow their skills. We offer training opportunities to help you expand your expertise and advance your career. As a member of the Apex Service Partners family, Call The Bee provides the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you're ready to take the next step in your plumbing career, this is the opportunity for you!
Job Responsibilities
  • Plumbing Installations & Repairs - Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
  • System Inspections & Testing - Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
  • Troubleshooting & Diagnostics - Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
  • Customer Interaction and Communication - Effectively communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring optimal customer satisfaction and loyalty.
  • Cost Estimation & Solutions - Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
  • Preventative Maintenance - Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
  • Service Titan - Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
  • Compliance & Safety - Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
  • Customer Service Excellence - Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications
  • Experience - 3+ years of experience as a plumber or similar role, with a focus on residential plumbing
  • Certification - Plumbing certification or equivalent field experience from a technical/trade school preferred
  • Technical Expertise in Plumbing Systems - Demonstrated proficiency in installing, maintaining, and repairing residential plumbing systems, including soldering and fixture replacements.
  • Service Software - Experience with Service Titan or similar trade software is a plus
  • Communication Skills - Strong communication and listening skills to effectively interact with customers and team members
  • Attention to Detail - Ability to perform accurate work while adhering to plumbing codes and regulations
  • Customer-Focused Attitude - A strong commitment to delivering exceptional plumbing services with a positive attitude to enhance customer experience.
  • Driver's License - Valid driver's license with a clean driving record

Benefits
  • Medical, Prescription, Dental, and Vision Insurance - Comprehensive coverage with minimal out-of-pocket expenses
  • Disability & Term Life Insurance - Financial security for you and your loved ones
  • Matching 401(K) Benefits - Competitive retirement savings plan to help secure your future
  • Ongoing Training & Development - Opportunities for continuous growth and skill enhancement
  • Paid Holidays & PTO - Paid time off for holidays and generous paid time off for work-life balance

Call The Bee may conduct a pre-employment background check and drug test, subject to applicable laws.
Join our team at Call The Bee and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted Min Pay Rate
USD $35.00/Hr.
Posted Max Pay Rate
USD $55.00/Hr.

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