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Call Center Operations Jobs (NOW HIRING)

NearU

Director of Call Center Operations

Charlotte, NC · On-site

Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across ...

Imh

The Director of Emergency Call Center Operations is responsible for driving standardization, strategy, and execution of telecommunications systems unique to Safety Management across Intermountain ...

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MUSC

Supervisor, Call Center Operations

Bluffton, SC · On-site

Responsible for monitoring operational systems and employee performance to increase patient ... Center. Oversees and trains team members who possess advanced knowledge in specific complex ...

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Call Center Operations information

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$31.5K

$73.7K

$135.5K

How much do call center operations jobs pay per year?

As of Jul 17, 2026, the average yearly pay for call center operations in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What is a call center operation?

A call center operation involves managing a team of agents who handle inbound or outbound customer calls, providing support, information, or sales services. It includes tasks such as call routing, quality assurance, and using tools like customer relationship management (CRM) software to ensure efficient service delivery.

How can I make 2000 a week working from home?

Call center operations roles can pay $2000 or more per week if you work full-time, often requiring strong communication skills, experience with customer service, and proficiency in call center software. High earnings may involve handling high call volumes, working during peak hours, or taking on specialized or supervisory tasks.

What are the key skills and qualifications needed to thrive in Call Center Operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What jobs pay 4000 a week without a degree?

In call center operations, high-paying roles such as team leaders or specialized sales agents can earn around $4,000 weekly, especially with experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but typically do not require a college degree. Compensation varies based on company, location, and individual performance.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Advanced positions often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.
More about Call Center Operations jobs
What cities are hiring for Call Center Operations jobs? Cities with the most Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Call Center Operations jobs? States with the most job openings for Call Center Operations jobs include:
What job categories do people searching Call Center Operations jobs look for? The top searched job categories for Call Center Operations jobs are:
Call Center Operations jobs near you
Call Center Operations Manager

Call Center Operations Manager

GT Independence

Southington, CT • On-site

Full-time

Re-posted 26 days ago

GT Independence rating

6.5

Company rating: 6.5 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

77th of 236 rated social care providers

Job description

Work for a company where you make a difference in people's lives every day!
At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National "Best and Brightest Companies to Work For" in 2026! We also received the "Great Place Place To Work" Certification for 2025-2026!
POSITION SUMMARY
The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.
RESPONSIBILITIES AND DUTIES
  • Develop and monitor key performance metrics to measure staff performance and operations functions
  • Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
  • Participates in business development for recently acquired contracts
  • Participates in quality improvement projects and leads efforts in continuous improvement
  • Monitors workloads of the group and re-assigns tasks appropriately
  • Responsible for meeting payroll schedule requirements so that payroll is distributed on time
  • Prepares reports
  • Monitors and measures current compliance standards
  • Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
  • Responsible for staffing, staff development, and training
  • Builds and maintains relationships with states and agencies as the key liaison
  • Resolves escalated customer complaints
  • Develops staff in a way that aligns with the Company's vision and values
  • Responsible for internal communications within the unit as well as with external stakeholders
  • Applies GT Independence values to the operational group
  • Other duties as assigned

EDUCATION
  • Bachelor's Degree required. Bachelor's in business management or business administration preferred.

EXPERIENCE AND QUALIFICATIONS
  • At least two years of Operations experience
  • Excellent written and oral communication skills
  • Experience in supervision and leadership
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
  • Effective time management skills
  • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience building highly effective teams
  • Competence in Microsoft Office Suite
  • Competence in utilizing multiple software applications

WORK ENVIRONMENT
  • Work is performed in a typical office setting.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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