CA$21/hr
Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast-paced call center ...
CA$21/hr
Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast-paced call center ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Call Centre Supervisor
North York, ON · On-site
Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members. * Prepare and share reports on team performance ...
Quick apply
Call Centre Supervisor
North York, ON · On-site
Oversee day-to-day call centre operations, including shift scheduling, performance monitoring, and providing coaching and support to team members. * Prepare and share reports on team performance ...
Bilingual Call Centre Team Manager
CA$65K - CA$75K/yr
... operations, ensuring service levels and key performance indicators (KPIs) such as SLA, AHT, FCR ... years of experience in a call centre or customer service environment, including leadership ...
Bilingual Call Centre Team Manager
CA$65K - CA$75K/yr
... operations, ensuring service levels and key performance indicators (KPIs) such as SLA, AHT, FCR ... years of experience in a call centre or customer service environment, including leadership ...
Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...
Quick apply
Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...
Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...
Quick apply
Work with Sales and Operations to keep everything running smoothly * Assist with reports ... in call centre customer service role(s) * Strong communication skills (clear, professional ...
Bilingual Call Centre Agent
Toronto, ON · On-site
Generate and distribute operational reports throughout the day * Support ad hoc projects and serve ... Call Centre environments * Customer Service roles * Help Desk or Technical Support positions
Bilingual Call Centre Agent
Toronto, ON · On-site
Generate and distribute operational reports throughout the day * Support ad hoc projects and serve ... Call Centre environments * Customer Service roles * Help Desk or Technical Support positions
This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ... Accountable for the daily and ongoing operation of Transdev Ontario's Non-Emergency Medical ...
This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ... Accountable for the daily and ongoing operation of Transdev Ontario's Non-Emergency Medical ...
The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...
The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...
This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ... Accountable for the daily and ongoing operation of Transdev Ontario's Non-Emergency Medical ...
Quick apply
This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ... Accountable for the daily and ongoing operation of Transdev Ontario's Non-Emergency Medical ...
Call Centre Representative
Saint Catharines, ON · Remote
CA$22.82/hr
Team players with strong communications skills, who build relationships easily Our current department hours of operation are: 6:00am - 11:00pm, Monday to Sunday, Your scheduled shifts will vary ...
Call Centre Representative
Saint Catharines, ON · Remote
CA$22.82/hr
Team players with strong communications skills, who build relationships easily Our current department hours of operation are: 6:00am - 11:00pm, Monday to Sunday, Your scheduled shifts will vary ...
Call Center Operations information
What is call center operations?
Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.
What are the key skills and qualifications needed to thrive in call center operations, and why are they important?
Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.
What are some common challenges faced in a call center operations role, and how can they be managed effectively?
Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.
What is the difference between Call Center Operations vs Customer Service Representative?
| Aspect | Call Center Operations | Customer Service Representative |
|---|---|---|
| Primary Role | Oversees call center processes, manages teams, and ensures operational efficiency | Handles customer inquiries, provides support, and resolves issues |
| Required Skills | Leadership, process management, communication, technical knowledge | Communication, problem-solving, product knowledge |
| Work Environment | Call centers, offices, team management settings | Call centers, customer support centers, retail or service locations |
| Common Certifications | Customer Service certifications, management courses | Customer service certifications, product training |
While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.
How to become a call center operations?
To pursue a role in call center operations, candidates typically need a high school diploma or equivalent, along with strong communication, problem-solving, and organizational skills. Relevant experience in customer service or call center environments, familiarity with call management software, and sometimes certifications in customer service or operations management can enhance prospects.
What are the most commonly searched types of Call Center Operations jobs in Ontario?
The most popular types of Call Center Operations jobs in Ontario are:
Call Center Representative
On-site
CR&R Incorporated
CA$21/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Be the calm in someone’s day. High-Volume Work.  Multi-tasking. A Critical Support Role.
Customer Service Representative – Call Center Operations
Hourly Rate: $21 per hour
This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.
Why This Role Matters
Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported.
What You’ll Do
• Handle a high volume of inbound customer calls
• Answer questions related to service, billing, and scheduling
• Process payments, service changes, and work orders
• Document customer interactions accurately
• Work within established quality and productivity standards
What We’re Looking For
• Customer service or call center experience
• Strong communication and problem-solving skills
• Ability to work in a structured, metric-driven environment
• Reliable attendance and schedule adherence
• Bilingual English / Spanish preferred
Pay & Schedule
• Hourly pay
• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Overtime may be required based on business needs
About Us
CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.
Equal Employment Opportunity Statement
CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
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