10 of the Most Popular Types of Call Center Operations Jobs in 2026

See what kind of roles similar to Call Center Operations jobs are hiring now

Top Types Of Call Center Operations Jobs

• Vp Call Center Operations

  Salary range: $115,500 - $185,000

  Vp Call Center Operations is a typical job search query Most salaries for Vp Call Center Operations jobs pay between $115,500 (25th percentile) and $185,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Vp Call Center Operations job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• Call Center Representative

  Salary range: $32,000 - $40,000

  Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

• Remote Call Center Agent

  Salary range: $30,000 - $39,500

  As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

• Small Business

  Salary range: $37,500 - $50,000

  Small Business is a common job search query. Most salaries for Small Business jobs pay between $37,500 (25th percentile) and $50,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Small Business job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

• 24 Hour Call Center Remote

  Salary range: $32,000 - $40,000

  24 Hour Call Center Remote is a more unusual job search query but still may give you interesting job results. Most salaries for 24 Hour Call Center Remote jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. You’ll find many open positions nationwide for 24 Hour Call Center Remote job searches hiring now on ZipRecruiter.

• Virtual Call Center

  Salary range: $20,000 - $34,000

  Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

• Call Center Director

  Salary range: $87,500 - $120,000

  Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

• Remote Call Center Manager

  Salary range: $48,000 - $75,000

  Remote Call Center Manager is a common job search query. Most salaries for Remote Call Center Manager jobs pay between $48,000 (25th percentile) and $75,000 (75th percentile) annually. There are plenty of open positions nationwide for Remote Call Center Manager job searches hiring now on ZipRecruiter.

• Remote Call Center

  Salary range: $32,000 - $40,000

  Remote Call Center is a popular job search query. Most salaries for Remote Call Center jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. There are lots of open positions nationwide for Remote Call Center job searches hiring now on ZipRecruiter.

• Call Center Manager

  Salary range: $48,000 - $75,000

  As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.