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Call Center Operations Jobs in Providence, RI (NOW HIRING)

Veterans Sourcing Group

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Banking Operations- Call Center

Riverside, RI · On-site

$24.17/hr

  • Medical

  • Dental

  • Vision

Commercial Operations Specialist (Call Center) Location: Riverside, RI (Onsite - Training & Job Location) Pay rate: $24.17/hr W2 Duration: 5-Month Contract 100% Onsite (5 Days/Week) * * Monday ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Partner with various operational support staff in the reconciliation of client problems while ... and Call Center experience; banking experienced preferred * Excellent phone communication and ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Daily execution of call center strategies, policies, and procedures * Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives.

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...

Lifespan

Call Center Contact Associate

East Providence, RI · On-site

$18 - $25.82/hr

Keep equipment operational by following established procedures; reporting malfunctions. EDUCATION * High school diploma or GED. EXPERIENCE * Proficient in relevant computer applications. * Knowledge ...

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Keeps equipment operational by following established procedures; reporting malfunctions. EDUCATION: * High school diploma or GED. EXPERIENCE: * Proficient in relevant computer applications.

Brownhealth

Call Center Contact Associate

Providence, RI

$18 - $25.82/hr

Keep equipment operational by following established procedures; reporting malfunctions. EDUCATION * High school diploma or GED. EXPERIENCE * Proficient in relevant computer applications. * Knowledge ...

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

Keep equipment operational by following established procedures; reporting malfunctions. EDUCATION * High school diploma or GED. EXPERIENCE * Proficient in relevant computer applications. * Knowledge ...

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Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Jobs in Providence, RI

Call Center Operations information

See Providence, RI salary details

$31.8K

$74.4K

$136.9K

How much do call center operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center operations in Providence, RI is $74,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $91,900.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What are the key skills and qualifications needed to thrive in call center operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is call center operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What does a call center operations do?

A call center operations role involves managing the daily functions of a call center, including overseeing staff, ensuring customer service quality, and maintaining efficient workflows. It often requires skills in communication, problem-solving, and familiarity with call center software or CRM tools.

What are the most commonly searched types of Call Center Operations jobs in Providence, RI?

The most popular types of Call Center Operations jobs in Providence, RI are:

Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in Providence, RI as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,441 per year, or $35.8 per hour.

Banking Operations- Call Center

Veterans Sourcing Group

Riverside, RI • On-site

$24.17/hr

Contractor

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB DESCRIPTION

 

Commercial Operations Specialist (Call Center)

Location: Riverside, RI (Onsite – Training & Job Location)
Pay rate: $24.17/hr W2
Duration: 5-Month Contract
100% Onsite (5 Days/Week)

    • Monday - Friday 9:30am - 5:30pm, hours subject to change due to business needs

Job Summary

We are seeking a Commercial Operations Specialist to support Commercial Banking clients by providing exceptional customer service for Cash Management, ACH, and Commercial Card products. This role involves handling customer inquiries via phone, chat, and email, troubleshooting technical and operational issues, and partnering with internal teams to deliver timely resolutions while ensuring an outstanding client experience.

 

Responsibilities

  • Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email.
  • Research customer inquiries and educate clients on banking products and services.
  • Troubleshoot, resolve, or escalate technical, system, and procedural issues.
  • Partner with internal operations teams to resolve client issues and improve service delivery.
  • Perform root cause analysis to identify recurring issues and recommend process improvements.
  • Support implementation of solutions that improve service levels and client experience.
  • Maintain high service quality while meeting productivity and performance goals.
  • Communicate effectively with internal teams and external customers.

 

Qualifications

  • 5+ years of Customer Service and/or Call Center experience.
  • Banking experience preferred.
  • Strong verbal and written communication skills.
  • Excellent phone etiquette and active listening skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Strong analytical and problem-solving abilities.
  • Comfortable working independently while meeting productivity goals.
  • Proficient with computers and multiple software applications.
  • High attention to detail and strong organizational skills.

 

Education

  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
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About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

Facebook

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