Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.We can provide a flexible schedule, but business needs demand that ...
Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.We can provide a flexible schedule, but business needs demand that ...
Call Center Shift Manager
Mckinney, TX · On-site
Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert. We can provide a flexible schedule, but business needs demand that ...
Call Center Shift Manager
Mckinney, TX · On-site
Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert. We can provide a flexible schedule, but business needs demand that ...
Be Seen First
Call Center Manager
Dallas, TX · On-site
$55K - $65K/yr
Recruit, onboard, and develop top talent Operations Management * Oversee daily inbound and outbound call center operations * Monitor call queues, scheduling, staffing, and workforce management
Quick apply
Be Seen First
Call Center Manager
Dallas, TX · On-site
$55K - $65K/yr
Recruit, onboard, and develop top talent Operations Management * Oversee daily inbound and outbound call center operations * Monitor call queues, scheduling, staffing, and workforce management
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage schedules, attendance, and real-time adherence. * Handle escalated customer issues and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage schedules, attendance, and real-time adherence. * Handle escalated customer issues and ...
Bilingual Call Center Manager
Bedford, TX · On-site
$75K - $90K/yr
The Call Center Manager will oversee the day-to-day operations of an inbound contact center while focusing on employee development, process improvements, and service quality. This individual will be ...
Quick apply
Bilingual Call Center Manager
Bedford, TX · On-site
$75K - $90K/yr
The Call Center Manager will oversee the day-to-day operations of an inbound contact center while focusing on employee development, process improvements, and service quality. This individual will be ...
Center Operations Manager II
Fort Worth, TX · On-site
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
Center Operations Manager II
Fort Worth, TX · On-site
Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard ...
Call Center Manager
Rockwall, TX · On-site
Bacon Plumbing, Heating, Air & Electric is looking for an experienced and motivated Call Center Manager to lead our customer service operations. In this role, you will oversee daily call center ...
Call Center Manager
Rockwall, TX · On-site
Bacon Plumbing, Heating, Air & Electric is looking for an experienced and motivated Call Center Manager to lead our customer service operations. In this role, you will oversee daily call center ...
Data Center Operations Manager
Carrollton, TX · On-site
$161K/yr
The Data Center Operations Manager is a dynamic, results-driven leader with a strong entrepreneurial mindset and a proven history of driving financial and operational success in the fire and life ...
Data Center Operations Manager
Carrollton, TX · On-site
$161K/yr
The Data Center Operations Manager is a dynamic, results-driven leader with a strong entrepreneurial mindset and a proven history of driving financial and operational success in the fire and life ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Dallas, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient ... operations using practical strategy and data-driven decisions. What You'll Be Doing: * Supervise ...
Quick apply
Call Center Manager
Dallas, TX · On-site
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient ... operations using practical strategy and data-driven decisions. What You'll Be Doing: * Supervise ...
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient ... operations using practical strategy and data-driven decisions. What You'll Be Doing: * Supervise ...
Call Center Manager | Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient ... operations using practical strategy and data-driven decisions. What You'll Be Doing: * Supervise ...
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Quick apply
Call Center Manager
Fort Worth, TX · On-site
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Manager
Farmers Branch, TX · On-site
Call Center Manager Las Colinas, TX As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations ...
Call Center Supervisor
$19 - $21/hr
The Call Center Supervisor is responsible for overseeing the daily operations of the call center ... management, and staffing requirements. * Identify operational improvements and implement best ...
Call Center Supervisor
$19 - $21/hr
The Call Center Supervisor is responsible for overseeing the daily operations of the call center ... management, and staffing requirements. * Identify operational improvements and implement best ...
Call Center Representative
Addison, TX · On-site
$15.50 - $19.25/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Call Center Representative
Addison, TX · On-site
$15.50 - $19.25/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Call Center Representative
Dallas, TX · On-site
$16 - $19.75/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Call Center Representative
Dallas, TX · On-site
$16 - $19.75/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Collaborate with Customer Success, Customer Support, Operations, Sales, and IT leadership to ... management, self-service, and omnichannel support. * Lead Call Center Transformation Initiatives
Collaborate with Customer Success, Customer Support, Operations, Sales, and IT leadership to ... management, self-service, and omnichannel support. * Lead Call Center Transformation Initiatives
Call Center Agent
Dallas, TX · On-site
$15 - $19.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues ...
Call Center Agent
Dallas, TX · On-site
$15 - $19.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues ...
Call Center Analyst
Plano, TX · On-site
Risk Front Office Call Center Analyst Ready to shape the future of work? At Genpact, we don't just ... Experience in banking, financial services, fraud operations, risk management, collections, disputes ...
New
Call Center Analyst
Plano, TX · On-site
Risk Front Office Call Center Analyst Ready to shape the future of work? At Genpact, we don't just ... Experience in banking, financial services, fraud operations, risk management, collections, disputes ...
New
Call Center Operations Manager information
See Dallas, TX salary details
$31.3K - $40.7K
4% of jobs
$40.7K - $50.1K
13% of jobs
$52.4K is the 25th percentile. Wages below this are outliers.
$50.1K - $59.5K
32% of jobs
The median wage is $60K / yr.
$59.5K - $68.9K
18% of jobs
$68.9K - $78.3K
6% of jobs
$81.8K is the 75th percentile. Wages above this are outliers.
$78.3K - $87.6K
4% of jobs
$87.6K - $97K
4% of jobs
$97K - $106.4K
3% of jobs
$106.4K - $115.8K
6% of jobs
$115.8K - $125.2K
7% of jobs
$125.2K - $134.6K
1% of jobs
$31.3K
$73.2K
$134.6K
How much do call center operations manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for call center operations manager in Dallas, TX is $73,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $90,400.00 per year, depending on experience, location, and employer.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Dallas, TX? The most popular types of Call Center Operations jobs in Dallas, TX are:
What are popular job titles related to Call Center Operations Manager jobs in Dallas, TX? For Call Center Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:
- Christian Call Center
- Work From Home Call Center Representative
- Overnight Remote Call Center Supervisor
- Restaurant Call Center
- Optimum Call Center
- Work From Home Cvs Pharmacy Call Center
- Vp Call Center Operations
- Work From Home Security Operations Center Soc Analyst
- Entry Level Veterans Affairs Call Center
- Full Time Vietnamese Call Center
What job categories do people searching Call Center Operations Manager jobs in Dallas, TX look for? The top searched job categories for Call Center Operations Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Call Center Operations Manager jobs? Cities near Dallas, TX with the most Call Center Operations Manager job openings:
Contractor
Re-posted 17 days ago
Job description
Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent contractors to ensure that we provide excellent Customer Service. Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.We can provide a flexible schedule, but business needs demand that many hours will be evenings and weekends when call volume is the highest.No experience necessary, but MUST exhibit great communication skills, professionalism and maturity, and a desire to learn and grow.