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Call Center Operations Manager Jobs in Dallas, TX

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$165K/yr

Manager Data Center Operations Your role The Manager Data Center Operationsis responsible for overseeing the execution of local data center operations at one or more data center properties. Data ...

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ... Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. * Lead ...

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$120 - $160/hr

The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not ...

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$165K/yr

Manager Data Center Operations Your role The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

Digital Realty

Manager Data Center Operations

Dallas, TX · On-site

$165K/yr

Manager Data Center Operations Your role The Manager Data Center Operationsis responsible for overseeing the execution of local data center operations at one or more data center properties. Data ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Dallas, TX

Call Center Operations Manager information

See Dallas, TX salary details

$31.3K

$73.2K

$134.6K

How much do call center operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center operations manager in Dallas, TX is $73,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $90,400.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Dallas, TX?

The most popular types of Call Center Operations jobs in Dallas, TX are:

What are popular job titles related to Call Center Operations Manager jobs in Dallas, TX?

For Call Center Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Dallas, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Call Center Operations Manager jobs?

Cities near Dallas, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,204 per year, or $35.2 per hour.

Call Center Representative

Serenity Mental Health Centers

Fort Worth, TX • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Representative – Customer Support

Location: Fort Worth, TX
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We’re Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.