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Call Center Operations Manager Jobs in Austin, TX

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

LHH US

Call Center Systems Manager

Austin, TX

$100K - $120K/yr

Call Center Systems Manager Austin, TX (Local Candidates Only) Fully On-Site $100,000 - $120,000 ... Contact center operations technology * Experience with Salesforce or Salesforce Service Cloud

New

LHH US

Call Center Systems Manager

Austin, TX

$100K - $120K/yr

Call Center Systems Manager Austin, TX (Local Candidates Only) Fully On-Site $100,000 - $120,000 ... Contact center operations technology * Experience with Salesforce or Salesforce Service Cloud

New

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

... our call center operations. In this role, you'll serve as the subject matter expert for our call ... Manage dialing strategies and campaign performance to improve productivity and connect rates

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

... our call center operations. In this role, you'll serve as the subject matter expert for our call ... Manage dialing strategies and campaign performance to improve productivity and connect rates

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Call Center Operations Manager information

See Austin, TX salary details

$29.8K

$69.7K

$128.1K

How much do call center operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations manager in Austin, TX is $69,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Austin, TX?

The most popular types of Call Center Operations jobs in Austin, TX are:

What are popular job titles related to Call Center Operations Manager jobs in Austin, TX?

For Call Center Operations Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Austin, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Center Operations Manager jobs?

Cities near Austin, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Austin, TX as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $69,670 per year, or $33.5 per hour.

Call Center

Del Valle, TX • On-site

Snyder's Certified Auto & Truck Parts
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Snyder's Certified Auto & Truck Partsexternal

$16/hr

Full-time

Re-posted 8 days ago

Job description

Call Center Buyer (Inside Vehicle Buyer)

Location: Austin, TX
Department: Call Center Operations
Compensation: Commission-Based ($16 per Vehicle Purchased)

Position Overview

We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This position is responsible for handling inbound and outbound calls from individuals looking to sell their vehicles.

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for individuals who are confident on the phone, goal-oriented, and motivated by commission-based earnings.

Key Responsibilities
  • Handle inbound and outbound calls from potential vehicle sellers.
  • Negotiate vehicle purchase prices within company-approved guidelines.
  • Accurately document seller and vehicle information in CRM systems.
  • Coordinate with Fleet and Dispatch teams to schedule vehicle pickups.
  • Ensure compliance with company pricing policies and acquisition standards.
  • Maintain professional and courteous communication at all times.
  • Meet or exceed weekly vehicle acquisition targets.
Qualifications
  • Previous sales, call center, or negotiation experience preferred.
  • Strong verbal communication and persuasion skills.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Basic computer proficiency (CRM systems, Microsoft Teams, data entry).
  • Ability to follow structured pricing guidelines and company procedures.
  • Self-motivated with a strong work ethic.
Compensation
  • Commission-Based Pay: $16 per vehicle purchased.
  • Unlimited earning potential based on performance.
  • Weekly payroll schedule.
Work Environment
  • Office-based call center environment.
  • Structured schedule.
  • Direct reporting to Call Center Manager.
  • Team-oriented but individually performance-driven.
Why Join Us?
  • Be part of the foundational team of a growing centralized buying operation.
  • Clear performance expectations and measurable earning potential.
  • Supportive management and structured processes.
  • Opportunity for growth as additional facilities are integrated into the call center model.

Apply