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Call Center Operations Manager Jobs in Tyler, TX

European Wax Center

Center Manager

Tyler, TX

$45K/yr

As a Center Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. As an EWC Center Manager, you will ...

European Wax Center

Center Manager

Tyler, TX · On-site

$45K/yr

As a Center Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. As an EWC Center Manager, you will ...

Get Cap

Center Manager

Tyler, TX · On-site

... center operations, including assurance of compliance with minimum standards and standards ... This position supports the development of the center structure, management systems, plans, policies ...

Suburban Propane

Mgr-Operations

Tyler, TX · On-site

Responsibilities: * Assist with the day to day operations of a local Customer Service Center (CSC ... Oversee and manage the daily distribution and/or service workload, project workforce and material ...

New

Ericsson

Data Center Technician I

Tyler, TX · On-site

This entry-level role is well-suited for people beginning their careers in data center operations ... Install rack accessories such as cable managers, blanking panels, and pre-configured power ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Tyler, TX

Call Center Operations Manager information

See Tyler, TX salary details

$29.7K

$69.4K

$127.7K

How much do call center operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations manager in Tyler, TX is $69,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $85,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Tyler, TX?

For Call Center Operations Manager jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Tyler, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Call Center Operations Manager jobs?

Cities near Tyler, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,438 per year, or $33.4 per hour.

Transportation Call Center Reservationist

Kilgore, TX • On-site

East Texas Council of Government Jobs
See more jobs at East Texas Council of Government Jobsexternal

$13.25 - $16.50/hr

Full-time

Posted 2 days ago

New

Job description

This is a full-time, permanent position through Compunnel Staffing Agency; 40 hours per week with benefits offered by Compunnel; Monday through Friday with possible flexibility for the hours/shifts.

East Texas Council of Governments (ETCOG) is seeking a customer focused Call Center Reservationist to support GoBus public transportation throughout our 14-county East Texas region. In this role, you will serve as a primary point of contact for citizens scheduling transportation services. Responsibilities include answering incoming calls, providing clear and friendly service information, discussing trip options, scheduling rides, and working with customers to identify available transportation options. The ideal candidate communicates professionally, remains calm in a high-call-volume environment, and is committed to delivering reliable service to the public.

The Call Center Reservationist will maintain accurate customer profiles, trip reservations, addresses, and scheduling-system records to support driver manifests and daily operations. This position also assists with call center opening procedures, contracted trips and portal scheduling, and general administrative tasks. The role may provide operational backup to dispatch by assisting drivers and operators, responding promptly to service needs, and covering dispatch breaks or lunches when necessary. Candidates should be detail-oriented, comfortable using scheduling and database systems, and able to meet established productivity and customer service goals. If you're calm under pressure, tech savvy, and passionate about providing essential services to your community, we want to hear from you. Join our team and step into a role that makes a difference every day!

Education and Experience Requirements: High school diploma or equivalent required; minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required; experience with transit scheduling is preferred; logistical knowledge of the East Texas Region to include major highways and previous experience with scheduling software is strongly preferred; equivalent combinations of education and experience may be considered.

East Texas Council of Governments is a voluntary association of counties, cities, school districts and special districts within the fourteen-county East Texas region. We assist local governments in planning for common needs, cooperating for mutual benefit and coordinating for sound regional development. Either directly, or through our contractors, ETCOG provides programs and services for East Texas seniors, employers and job seekers. We also build the 9-1-1 emergency call delivery system, provide peace officer training and homeland security planning services; and deliver rural transportation services, business finance programs, grant writing services and environmental grant funding for the region.

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