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Call Center Operations Manager Jobs in Tyler, TX

Liveops

Remote Customer Service Representative

Tyler, TX · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Brookshire Grocery Company

Director

Tyler, TX · On-site

Job Summary: Manages Brookshire's Grocery Company's digital transformation across eCommerce, ... Integrates call center insights into digital and operational strategies to enhance the overall ...

Origin Bank

Banking Center Manager

Kilgore, TX · On-site

Plans, directs and organizes the sales and daily operational activities of assigned Banking Center ... Manages a single banking center with deposits of less than $25 million. * Primary focus of role is ...

Origin Bank

Banking Center Manager

Kilgore, TX · On-site

Plans, directs and organizes the sales and daily operational activities of assigned Banking Center ... Manages a single banking center with deposits of less than $25 million. * Primary focus of role is ...

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

$20/hr

Develop expertise in Patriot Mobile policies, billing systems, and account management tools ... Experience in sales, operations, or executive administrative support is preferred.Call center ...

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

Develop expertise in Patriot Mobile policies, billing systems, and account management tools ... Experience in sales, operations, or executive administrative support is preferred. * Call center ...

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

$20/hr

Develop expertise in Patriot Mobile policies, billing systems, and account management tools ... Experience in sales, operations, or executive administrative support is preferred. * Call center ...

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

Develop expertise in Patriot Mobile policies, billing systems, and account management tools ... Experience in sales, operations, or executive administrative support is preferred. * Call center ...

Tractor Supply Company

TM Receiver

Tyler, TX · On-site

$15 - $19/hr

Receive Direct POs, Mixing Center freight, Bulk Center freight, and DC receiving transfers ... Partner with the Store Operations Manager on inventory control, compliance, receiving standards ...

Tractor Supply Company

TM Receiver

Tyler, TX · On-site

$15 - $19/hr

Receive Direct POs, Mixing Center freight, Bulk Center freight, and DC receiving transfers ... Partner with the Store Operations Manager on inventory control, compliance, receiving standards ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Tyler, TX

Call Center Operations Manager information

See Tyler, TX salary details

$29.7K

$69.4K

$127.7K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Tyler, TX is $69,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $85,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Tyler, TX? For Call Center Operations Manager jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Tyler, TX look for? The top searched job categories for Call Center Operations Manager jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Call Center Operations Manager jobs? Cities near Tyler, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,438 per year, or $33.4 per hour.

Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX

Altra Federal Credit Union

Tyler, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Since 1931, Altra Federal Credit Union has been committed to helping our members live their best lives. As we celebrate our 95th anniversary, we continue to grow and innovate while staying true to our member-first philosophy, strong community focus, and commitment to exceptional service. With team members located across multiple states, Altra combines the personal service of a credit union with forward-thinking technology and operational excellence.
We are seeking a motivated and service-focused Bilingual Member Contact Center Supervisor to lead the daily operations of our Member Contact Center at our Tyler West Office, in Tyler TX. This role is responsible for supervising a team of representatives, ensuring exceptional member service, driving operational performance, and fostering a positive, collaborative work environment. The ideal candidate is a strong coach, an effective communicator, and passionate about delivering outstanding member experience.

Key Responsibilities
  • Manage the day-to-day flow in the contact center, including handling calls, live chat, emails, secure messaging, escalated phone calls, staff support, quality assurance monitoring, and scheduling changes, as necessary.
  • Communicate job expectations and evaluate staff against those expectations.
  • Participate in the hiring process and train new staff while providing ongoing training and development of existing staff.
  • Identify efficiencies and process improvements for improved agent and member experience.
  • Handle escalated member concerns and resolve complex service issues professionally and efficiently.
  • Foster a culture of accountability, teamwork, continuous improvement, and exceptional member service.
Qualifications
  • Required to fluently communicate in Spanish and English languages, both verbally and in written form to members and staff.
  • High school diploma (or equivalent) required.
  • Associate’s degree or higher preferred; two years of equivalent experience may be considered.
  • 3+ years of similar or related experience required; previous call center experience would be a plus.
  • 1+ years of supervisory experience highly encouraged but not required.
  • Basic knowledge of Finance, Accounting or a related field would be helpful.
Skills amp; Abilities
  • Self-starter, capable of working with general instructions and minimal supervision.
  • Ability to learn and retain knowledge.
  • Excellent phone skills, computer/keyboard skills.
  • Good math skills.
  • Effective oral and written communication skills and excellent organization skills.
  • Ability to multi-task utilizing multiple sources of software to make thorough decisions.
  • Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).
Availability
  • This position is full-time, 40- hours a week, Monday through Friday.
  • Member Contact Center operating hours are 7:30 a.m. to 5:30 p.m.
  • Supervisors are expected to rotate schedules with other Member Contact Center Supervisors across Altra markets.
Work Environment
  • This position is located at Altra’s Tyler West office in Tyler, TX.
  • The hired candidate will be expected to be full-time in the office to support staff.
  • Some travel may be required for training purposes to Wisconsin, where Altra headquarters are located.
Pay amp; Benefits
  • Offering competitive hourly pay, commensurate with experience and qualification.
  • Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines.
  • Employees who are bilingual in Spanish receive a $1.00 per hour pay premium after successfully completing a language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
  • Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
  • Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
  • Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
  • Employee-only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact on the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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