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Call Center Operations Manager Jobs in Tyler, TX

Distribution Center Associate

Jacksonville, TX · On-site

$14.50 - $16.75/hr

Distribution Center leadership team - Department Managers, Operations Managers, Directors, VP, VP * Distribution Center Support Partners - Human Resources, Safety, Maintenance * Distribution Center ...

Distribution Center Associate

Jacksonville, TX

$14.50 - $16.75/hr

Distribution Center leadership team - Department Managers, Operations Managers, Directors, VP, VP * Distribution Center Support Partners - Human Resources, Safety, Maintenance * Distribution Center ...

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of ...

... management systems and related technologies supporting distribution center operations, including ... If you have a disability and need assistance completing the application, please call Customer ...

... management systems and related technologies supporting distribution center operations, including ... If you have a disability and need assistance completing the application, please call Customer ...

(USA) Vision Center Manager NL 1

Tyler, TX · On-site

$23.50 - $33.50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Branch Manager

Tyler, TX · On-site

$90 - $150/hr

Lead and manage branch operations, including installation projects and service delivery ... nurse call systems. * Proven experience managing projects, teams, and budgets. * Excellent ...

Showing results 41-60

Call Center Operations Manager information

See Tyler, TX salary details

$29.7K

$69.4K

$127.7K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Tyler, TX is $69,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $85,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Tyler, TX? For Call Center Operations Manager jobs in Tyler, TX, the most frequently searched job titles are:
What cities near Tyler, TX are hiring for Call Center Operations Manager jobs? Cities near Tyler, TX with the most Call Center Operations Manager job openings:
Infographic showing various Call Center Operations Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,438 per year, or $33.4 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago


Job description

Job Type: Full-time

Benefits:

  • 401 (k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Vision Insurance

Come explore one of the most scenic areas to live- embeeded with nature and engrained with vibrant culture!

Your Job Summary

The Director of Nursing (DON) will be responsible for the administration and management of Nursing Services to residents in accordance with orders of the physicians and total needs of the residents. Responsible for 24-hour supervision of Nursing Services and directs the Nursing Department to maintain quality standards of care in accordance with current Federal, State and The Company standards, guidelines and regulations. In absence of the Administrator, assumes the responsibility for center operations. The position conducts the nursing process – assessment, planning, implementation and evaluation – under the scope of the State’s Nurse Practice Act of Registered Nurse licensure. Come apply today!

Your Responsibilities

  • Assumes ultimate responsibility for coordinating plans for the total care of each resident which comply with physician’s orders, governmental regulations and facility resident care policies.
  • Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation.
  • Participates in all admissions decisions, and may visit prospective residents before admissions.
  • Participates in daily and weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.
  • Other duties, responsibilities and activities may change or assigned at any time with or without notice.